OT Intake Coordinator Home Health (Plains Office)

Compass Home Health & Rehab • Wilkes Barre, PA

1d

About The Position

Compass Home Health & Rehab is hiring an Intake Coordinator for its home health agency. The role manages all aspects of patient intake, works with the intake team, responds to customer requests and concerns, and builds positive relationships with referral sources. The coordinator also assists the Nursing Clinical Supervisor and Director of Rehab with the agency’s professional and clinical operations. Approximately 10% of the position involves clinical treatment to cover other occupational therapists’ vacations.

Requirements

• Graduate of an accredited occupational therapy program and hold current licensure to practice occupational therapy in the state.
• Demonstrate ability to direct professional and office personnel.
• Demonstrate ability to communicate and work with management, clinicians, office staff, IT specialists, and financial managers.
• Knowledge of federal regulations, state licensure requirements, and Joint Commission standards.
• Knowledge of information technology, medical records, and patient and employee privacy and confidentiality.

Nice To Haves

• Two to five years of home health experience preferred.
• Working knowledge of OASIS and ICD-10 coding.
• OASIS certification preferred.
• OASIS Home Health ICD-10 coding certification preferred.

Responsibilities

• Participate in activities related to care provision, including assignments and nursing schedule revisions.
• Monitor compliance with applicable federal, state, and local laws; professional standards and principles; agency policies and procedures; and patient plans of care.
• Direct daily patient referral and intake operations from physicians, case managers, discharge planners, and facility staff, ensuring compliance with applicable referral and intake regulations.
• Receive and review patient referrals and available patient information to determine home care needs and required disciplines; assign appropriate nursing clinicians to cases when necessary.
• Complete referral information, including intake data, essential background information, hospital course, and information required for physician face-to-face encounters.
• Verify the admitting physician during the referral process in accordance with care-plan and face-to-face encounter policies, applicable regulations, and insurance requirements.
• Maintain positive working relationships with current and potential customers and referral sources, and confer with physicians as needed about patient care issues.
• Participate in patient care conferences and in-services as needed, attend required meetings, and take corrective actions based on meeting outcomes.
• Meet regularly with the Clinical Supervisor to discuss agency growth, staffing needs, operational issues, and personal issues.
• Participate in nursing on-call when necessary.
• Maintain patient confidentiality.
• Represent and promote the agency professionally and bring concerns or questions about the agency or personnel to an immediate supervisor.
• Maintain working knowledge of community resources and help referral sources access resources when Compass Home Health & Rehab does not provide the needed services.

Benefits

• Paid time off starting at 15 days.
• Comprehensive medical, dental, and vision package beginning on the first of the month after 30 days of employment.
• Ancillary short- and long-term disability and critical illness coverage offered via self-pay.
• 401(k) with discretionary company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed