Intake Coordinator - Home Health

Elite Home Health•Bradenton, FL

About The Position

The Intake Coordinator manages the intake and referral process for new patients entering home health services. The role coordinates referrals, verifies patient and insurance information, ensures required documentation is complete, and collaborates with clinical and administrative teams to facilitate timely admissions in compliance with Medicare Conditions of Participation, state regulations, and agency policies. It is an administrative and coordination-focused role and does not provide direct patient care or clinical assessments. The position reports to the Clinical Manager, Director of Nursing (DON), Administrator, or designated leadership responsible for intake and operations, and works closely with clinical staff, referral sources, and administrative departments.

Requirements

Associate’s or Bachelor’s degree in healthcare administration, business, or a related field.
At least two years of experience in healthcare intake, admissions, scheduling, or home health operations.
Strong communication and interpersonal skills.
Excellent attention to detail and accuracy.
Ability to manage multiple referrals and priorities in a fast-paced environment.
Strong organizational and follow-up skills.
Ability to pass background screening and meet all compliance requirements.

Nice To Haves

Experience with EMR systems such as Axxess, WellSky (Kinnser), or similar.
Knowledge of healthcare intake or insurance processes.

Responsibilities

Receive and process new patient referrals from hospitals, physicians, facilities, and community partners.
Gather and verify required patient demographic, insurance, and clinical information.
Enter referral information accurately and promptly into the EMR system.
Follow up on referrals to support timely admission decisions.
Coordinate scheduling of initial patient visits with clinical staff.
Ensure required documentation is obtained before admission.
Communicate admission status and updates to referral sources and internal teams.
Support timely initiation of care in accordance with regulatory requirements.
Verify patient insurance coverage and eligibility for home health services.
Assist with payer authorization processes as required.
Communicate coverage limitations or requirements to clinical and leadership teams.
Serve as the primary point of contact for referral sources during intake.
Collaborate with clinical, billing, and scheduling teams to support smooth admissions.
Ensure intake documentation is complete, accurate, and compliant with agency and regulatory requirements.
Maintain patient confidentiality in accordance with HIPAA.
Maintain appropriate intake documentation to support audit readiness.