Night Auditor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Two years of Fosse PMS experience or one year of Power of M experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 pounds on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as business needs require.

Responsibilities

• Greet and welcome guests and register them in the hotel system, verifying reservation, address, and payment details.
• Promote and enroll guests in the hotel loyalty program and recognize members and their benefits.
• Process check-in and check-out payments, manage a house bank, and accurately report daily receipts.
• Assist with guest service requests, including issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond to guest complaints, provide solutions, and escalate issues as needed.
• Answer telephone calls courteously, provide accurate information, and handle reservations efficiently and accurately.
• Assist with hotel shuttle or transportation services and provide timely, courteous service.
• Assist guests with luggage upon arrival and departure.
• Provide helpful information about the local area, hotel services, and amenities.
• Manage requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Prepare for incoming VIP guests.
• Follow company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Maintain a positive, cooperative attitude, communicate effectively with coworkers, and contribute to a supportive work environment.
• Handle and account for keys properly.
• Follow emergency procedures and security policies, and protect the confidentiality of guest room numbers.
• Promote hotel amenities and upgrades to enhance guest experience and increase revenue.
• Maintain a neat, clean, and well-groomed appearance in accordance with company standards.
• Perform all night auditor duties and all front desk clerk duties.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity, and Accident Plans
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO), available as accrued