Night Auditor

Highgate Hotels • Harrisburg, PA

3d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role communicates concerns and related issues to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations. This position works a late/overnight shift and may require flexible and long hours.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with financial information and data and perform basic arithmetic.
• Ability to prioritize job functions and meet deadlines.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Ability to maintain a warm, attentive, friendly, courteous, and service-oriented demeanor.
• Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently or constantly to move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• Guest service experience.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports, including the Daily Operating Report, discount program reports, and tax reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions promptly.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform required daily, weekly, monthly, and annual data-processing system functions.
• Keep management informed of unusual operational or financial events and policy or procedure deviations.
• Ensure overall guest satisfaction, respond to guest requests, and handle governmental inquiries upon receipt.
• Attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist with implementing solutions; anticipate, prevent, identify, and resolve problems.
• Maintain confidentiality and show initiative by anticipating guest and operational needs.
• Cross-train in other accounting or hotel-related areas and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED