Night Auditor

Sage Hospitality Group • Bethesda, MD

2d • Onsite

About The Position

Sage Hospitality Group is seeking a Night Auditor to join the Front Office team at Embassy Suites by Hilton Bethesda. The role audits, balances, and reports on hotel operations—including food and beverage outlets, rooms, and the front desk—to provide accurate and timely information, ensure company and hotel policies and procedures are followed, and help prevent fraud. The Night Auditor also provides professional and courteous service to arriving, departing, and in-house guests, responding to reservation, hotel information, and guest concern inquiries in person and by telephone.

The position includes completing daily night-audit and reporting tasks, as well as front desk duties such as guest check-in and checkout, handling telephone calls and wake-up requests, and maintaining knowledge of hotel and area activities. The work environment is primarily indoors at a climate-controlled workstation, with prolonged standing and occasional movement around the hotel to assist guests.

Requirements

• High school education or equivalent experience.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest-relations etiquette and skills.
• Moderate hearing ability to communicate with guests.
• Excellent vision for viewing a CRT screen.
• Excellent speech communication skills for communicating with guests by telephone.
• Excellent comprehension and literacy for reading daily reports and numbers.
• Able to meet the role’s physical demands, including prolonged standing, repeated bending and kneeling, reaching all areas of the hotel, and occasionally carrying or lifting files and office items weighing up to 25 lbs.

Nice To Haves

• Accounting background is preferred, but not required.

Responsibilities

• Audit, balance, and report cash and credit operations for food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
• Audit, balance, post, and report front desk transactions, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits.
• Audit, balance, prepare, verify, and report room information for rooms management.
• Prepare and input statistics and income journal sheets for daily reports.
• Balance and close all bank ticket codes daily.
• Run the final night audit after ensuring nightly revenues are in balance.
• Greet arriving guests and complete established check-in procedures using manual and computerized methods.
• Facilitate guest checkout by following established procedures to close guest accounts and make rooms available for sale.
• Maintain good customer relations and respond knowledgeably and promptly to questions and concerns about in-house and area functions, in person and by telephone.
• Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
• Perform Front Desk Clerk duties, including express checkouts.

Benefits

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligibility to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Discounts on hotels, restaurants, and more
• Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED