Night Auditor

Olshan Properties•Columbus, OH

About The Position

The Night Auditor performs audit and balancing procedures to ensure revenues and adjustments are posted accurately to guest accounts, while assisting with front office operations during the shift. The role supports guest satisfaction in accordance with Marriott and Olshan Properties standards. The position audits food and beverage charges, posts and balances charges from revenue sources not interfaced with the property management system, reviews room and tax charges, balances cashier reports, processes credit card batches, and prepares and distributes audit reports. It also performs front office duties such as guest check-in and wake-up calls, uses the Lightspeed program to track guest follow-up calls, and completes system backup and reset procedures. The Night Auditor responds to guest concerns and requests, including arranging alternate accommodations during sold-out situations when an Operations Manager is absent. The role requires accurate, timely transaction processing, professional guest service, and communication of operating issues and potential crises to incoming team members and management. The stated schedule is 11 p.m. to 7 a.m., Thursday through Saturday. Schedules may vary to meet hotel business needs.

Requirements

High school degree with some college coursework in hotel management or accounting.
One to two years of night audit or front office experience in a computerized environment at a high-volume, full-service or select-service hotel.
Pleasant and professional communication skills when interacting with hotel guests.
Ability to perform responsibilities under time constraints to complete the night audit.
Analytical ability to process a high volume of transactions and resolve processing errors.
Detailed-oriented work habits.
Basic understanding of computerized property management systems, point-of-sale systems, call accounting processors, and credit-card batch settlement applications; ability to use office equipment with manual dexterity.
Ability to stand, walk, and/or sit and continuously perform essential job functions for an eight-hour shift.
Ability to grasp and move objects weighing up to 25 pounds.
Ability to act professionally and calmly in an emergency.
Ability to protect employer privacy and data and keep passwords safe.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Ability to obtain any government-required licenses or certificates.
Ability to perform essential functions with or without reasonable accommodation.
Regular attendance and compliance with hotel rules and regulations.

Nice To Haves

CPR/First Aid certification.
T.I.P.S. certification.
Additional language skills.
Knowledge of Easton shopping, restaurants, and events.

Responsibilities

Audit and balance food and beverage outlet charges against point-of-sale reports; create banquet recaps for local, banquet, and catering revenues; maintain the rotating bank; file food and beverage guest checks; and record food and beverage comps.
Greet guests warmly, anticipate complaints, identify effective solutions, and address guest concerns promptly and confidently.
Post and balance charges from revenue sources that are not directly interfaced with the property management system.
Review room and tax reports for rate accuracy and run the processing program after making corrections.
Balance cashier shift reports and review supporting documentation for procedural compliance.
Calculate employee food and beverage outlet gratuities and post them in the property management system for paycheck processing.
Batch-process credit cards through draft capture and record adjustments to credit cards processed through the property management system.
Perform front office duties, including guest check-in and personalized wake-up calls, and use Lightspeed to communicate and track follow-up calls with guests.
Perform computer file tape backups and applicable system resets.
Distribute and file final audit reports generated by the property management system.
In the absence of an Operations Manager, maintain guest satisfaction, arrange alternate accommodations during sold-out situations, and handle guest complaints, comments, and requests throughout the shift.
Communicate operating issues and potential crises to incoming team members and management.
Maintain regular attendance, follow hotel safety and operating rules, and perform supportive functions as assigned by the supervisor.