Courtyard by Marriott Sedona - Night Auditor – Overnight Front Desk Full Time

Sunridge Hotel Group•Sedona, AZ

About The Position

The Night Auditor accommodates hotel guests and performs overnight front desk and night audit duties. The position works standard overnight hours from 11 p.m. to 7 a.m. and is responsible for guest service, front desk operations, cash handling, records, safety and security, night audit reporting, and preparing the breakfast bar. The role also supports sales and marketing as directed by the General Manager, performs laundry functions as directed, and completes other duties as assigned. Candidates should have less than a high school diploma, 1–3 months of related experience and/or training, or an equivalent combination of education and experience. The job requires dependable, professional, organized, and customer-focused conduct, along with the ability to follow hotel policies and procedures and adapt to changes or unexpected events.

Requirements

Less than a high school diploma, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily.
Demonstrated problem-solving, customer service, teamwork, dependability, initiative, organization, planning, and professionalism.
Ability to follow policies and procedures, adapt to frequent change or unexpected events, and maintain attendance and punctuality.
Ability to observe safety and security procedures and use equipment and materials properly.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Greet, register, and assign rooms to guests.
Handle confidential information, including guest records, with integrity.
Respond promptly and effectively to guest requests and complaints.
Answer and route calls and accurately take guest messages.
Manage cash drawer contents and transactions during the shift.
Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks.
Answer inquiries about hotel services, guest registration, and travel directions.
Assist with sales and marketing efforts as directed by the General Manager.
Offer and properly handle wake-up call requests.
Record pertinent guest information in the pass-on log.
Follow the property's Night Auditor checklist.
Help ensure hotel safety and security by securing front doors and swimming pool area gates at the appropriate time.
Run end-of-day night audit reports in the hotel's property management system.
Send required reports to the corporate office and leave copies in the General Manager's box.
Deliver express check-out receipts.
Set up the breakfast bar in the morning according to brand standards and the General Manager's direction.
Keep the front desk, lobby, and common areas clean and organized.
Perform laundry functions as directed.
Complete other duties as assigned.