Courtyard by Marriott Raleigh North - Front Desk Agent

Concord Hospitality Enterprises • Raleigh, NC

1d • $14 - $16 • Onsite

About The Position

The Front Desk Agent plays a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring guests feel welcomed, supported, and valued throughout their stay. The position handles guest arrivals and departures, reservations, inquiries, payments, and guest records while maintaining an organized front desk and lobby. The role also communicates guest feedback and operational needs and follows hotel safety, security, and emergency procedures.

Requirements

• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule with semi-open availability, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Bartending experience is a top priority.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Benefits

• Competitive wages
• Medical, dental, and vision insurance plans
• Life insurance with short-term and long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training and development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED