Courtyard by Marriott Sedona - Night Auditor – Overnight Front Desk Full Time

Sunridge Hotel Group•Sedona, AZ

3d•$19 - $20

About The Position

The Night Auditor accommodates hotel guests and performs overnight front desk and night audit duties at the Courtyard by Marriott Sedona. The standard shift is 11:00 p.m. to 7:00 a.m. The role includes guest registration and service, managing shift cash and records, running end-of-day reports, maintaining hotel security and common areas, and assisting with morning breakfast setup and laundry as directed.

Requirements

Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Less than a high school diploma, or 1–3 months of related experience and/or training, or an equivalent combination of education and experience.
Demonstrate problem-solving, customer service, teamwork, respect for diversity, adaptability, punctuality, dependability, initiative, planning and organization, professionalism, quality, productivity, and attention to safety and security.
Follow organizational policies and procedures, including dress code policies.

Responsibilities

Greet, register, and assign rooms to guests.
Handle confidential guest information and records with integrity.
Respond promptly and effectively to guest requests and complaints.
Answer and route calls, and accurately take guest messages.
Manage cash drawer contents and transactions during the shift.
Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks.
Answer inquiries about hotel services, guest registration, and travel directions.
Assist with sales and marketing efforts as directed by the General Manager.
Offer and properly handle wake-up call requests.
Record pertinent guest information in the pass-on log.
Follow the property's Night Auditor checklist.
Secure the hotel, including front doors and swimming pool area gates, at the appropriate time.
Run end-of-day night audit reports in the hotel's property management system.
Send required reports to the corporate office and leave copies in the General Manager's box.
Deliver express check-out receipts.
Set up the breakfast bar in the morning according to brand standards and the General Manager's direction.
Keep the front desk, lobby, and common areas clean and organized.
Perform laundry functions as directed.
Perform other duties as assigned.