Night Auditor

Miccosukee Resort & Gaming•Miami, FL

About The Position

Miccosukee Casino & Resort is seeking an experienced Night Auditor to support its front office and hotel accounting operations. The role checks and balances daily front-office transactions, maintains accurate guest accounts and financial records, runs the property management system’s end-of-day process, and prepares operational and compliance reports. The Night Auditor also assists with front desk functions, responds to guest needs and concerns, and follows the resort’s service expectations and emergency procedures. The casino and resort operate 24 hours a day, seven days a week, and shift schedules may be changed to meet business needs.

Requirements

Ability to obtain and maintain a Tribal Gaming License.
High school diploma or GED.
At least 2 years of customer service or hospitality experience.
Excellent communication and math skills.
Ability to learn computer functions and other on-the-job skills.
Exceptional customer service skills.
English proficiency and ability to communicate effectively with guests, team members, and management in English.
Ability to work indoors and be exposed to environmental contaminants, including smoke.
Ability to lift or carry at least 20 pounds unassisted when performing assigned tasks.
Ability to work with others, communicate effectively, receive direction, and provide feedback to achieve department goals.
Ability to maintain a positive attitude and interact with guests in a congenial and polite manner.
Ability to handle stressful guest situations with dignity, tact, and politeness.
Ability to handle supplies safely and hygienically and follow cleanliness and disposal methods.
Ability to conduct oneself professionally and follow company standards, work requirements, and rules of conduct.
Willingness and availability to work shifts that may be rescheduled according to business volume.

Nice To Haves

Bilingual language skills.

Responsibilities

Check front-office accounting records for accuracy and compile information for the hotel’s financial records.
Prepare summaries of daily cash, check, and credit-card activity and operating results.
Follow Miccosukee Service Expectations and ensure team compliance.
Maintain a professional appearance and be punctual, courteous, friendly, helpful, and articulate with guests and colleagues.
Print downtime reports and other Front Desk reports needed to plan the day.
Charge no-shows when necessary.
Post and process room charges and taxes, including charges not posted or incurred during the night audit shift.
Transfer charges and deposits to master accounts and ensure charges are assigned to the appropriate departments.
Verify that front desk transactions are supported by required documentation and signatures and are correctly posted and allocated in the PMS.
Verify account postings and balances, confirm room rates, and post rates to guest accounts.
Monitor coupon, discount, and other promotional programs.
Perform front desk agent functions, including check-in and check-out procedures.
Track room revenue, occupancy percentage, and other front-office statistics.
Check figures, postings, and documents for accuracy.
Record, store, access, and analyze computerized financial information.
Follow emergency procedures.
Balance the day's charges and make corrections as needed.
Run the end-of-day process in the property management software (PMS).
Prepare the MTL report and send it to the Compliance Department and Internal Audit Director.
Apply auditing, balancing, and account-closing principles.
Respond to guest needs, special requests, and complaints, and alert the appropriate manager when needed.
Maintain consistent and regular attendance.
Perform other related duties as assigned.