Night Auditor Jobs

About The Position

Requirements

• Applicants MUST have overnight work experience.
• High School diploma, equivalent, or higher
• Overnight work experience required
• Ability to take initiative and work independently with minimal supervision
• Experience handling tasks and processes that require maintaining high confidentiality
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., computers, tablets, and iPads
• Proven experience working in a clean, organized, and efficient manner
• Experience in handling confidential information
• Ability to work collaboratively on a team, and with other departments within the hotel
• A sense of ownership in everything that you do
• Ability to sit or stand for extended periods of time
• Ability to bend frequently
• Ability to lift, push, pull up to 50 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

• Hospitality experience is preferred.
• 1-2 years or more of experience in hospitality, preferably with front desk
• Previous Opera PMS experience preferred, or other hotel reservation systems

Responsibilities

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s reports, and guest and house accounts for accuracy; assisting with the preparation of all reports relevant to daily revenues
• Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
• Interacts with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s name
• Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines
• Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
• Responsible for knowing all functions to showcase the hotel and the hotel’s unique story to each guest
• Actively engage guests in and promote hotel loyalty program, including new guest program enrollments
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Assign and escort guests to rooms according to their preferences, paying attention to those nonverbal cues that make each experience memorable
• Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines
• Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area
• Assist with guest luggage and receive, store, and deliver both luggage and mail
• Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines
• Follow scheduled shifts and follow break and lunch requirements
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Perform other duties as management requests to service our guests
• Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards

Benefits

• Paid time off benefits on an accrual basis
• A free meal for each scheduled work shift
• Discounts at Marriott properties worldwide
• May participate in our 401k plan
• Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees