Night Auditor

The Waters Hot Springs, Tapestry Collection by Hilton (Crestline Hotels and Resorts)•Hot Springs, AR

14d

About The Position

The Night Auditor serves as an overnight hotel ambassador, handling guest check-ins and check-outs, answering incoming calls, and upholding guest service standards. The role combines guest service with nightly accounting, reporting, and administrative work, and includes acting as a runner for housekeeping needs during the midnight shift. The Night Auditor computes, classifies, and records numerical data to maintain complete financial records, performs routine calculations, posting, and verification, and may check the accuracy of figures and business transaction postings made by other workers.

Requirements

High school graduate or GED.
One year of previous experience in a similar hotel position.
Must be able to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, operating hours, room types and locations, rates and promotions, house count, expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization in assigned work areas.
Pick up, count, and secure the bank.
Read the log book and record pertinent information.
Process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs, and credits as required.
Operate the Property Management System and maintain its security.
Verify and correct the Room Rate Report.
Post and audit banquet charges.
Adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed and close and log open checks in the Point of Sale system.
Print Food & Beverage end-of-day reports.
Audit Food & Beverage and Rooms cashier work and correct discrepancies.
Audit miscellaneous charges, including banquets and bars.
Verify package postings on house accounts.
Input sales figures into the Property Management System and balance accounts.
Run Room & Tax and verify that room rates are posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics.
Close the Point of Sale system after balancing work.
Run the end-of-day program and close the day.
Check that system interfaces are running.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express checkout folios.
Sign out and brief the relief worker.
Review the Night Audit checklist and verify that all work is complete.
Restock printers.
Fill out and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the oncoming Supervisor.
Document maintenance needs on work orders and submit them to the Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Handle guest check-ins and check-outs, answer incoming calls, and provide overnight guest service.
Work as a runner for housekeeping needs during the midnight shift.