Night Auditor

Great Wolf Lodge•Baraboo, WI

14d

About The Position

At Great Wolf, the Night Auditor provides nightly Front Desk support and ensures front office accounting records are accurate each day. The role welcomes and assists guests, handles check-ins, room assignments, payments, reservations, messages, and concierge inquiries. It also maintains guest and room account records, prints and distributes reports and express checkout folios, and supports nightly accounting reconciliation, including balancing operating systems and researching variances and account balances. The position includes completing Manager on Duty training and requires flexibility in scheduling based on business demands. The role may involve sitting and/or standing for long periods and lifting up to 20 pounds.

Requirements

High school diploma or equivalent education/experience.
Strong basic math skills, including addition, subtraction, division, and multiplication.
Flexibility regarding schedule based on business demands.
Previous experience demonstrating strong customer service.
Successful completion of a criminal background check and drug screen.

Nice To Haves

Previous OPERA experience.
Previous experience balancing financial transactions.
Ability to multitask and prioritize a variety of tasks with minimal direction.
Proven teamwork skills.
Enthusiastic and energetic disposition.
Excellent communication skills.

Responsibilities

Welcome guests, answer questions, and respond to requests.
Register guests by confirming room requirements and preregistration, assigning rooms, obtaining information and signatures, and issuing room keys.
Establish guest credit by verifying credit cards or obtaining cash.
Direct guests to their rooms using the resort map.
Receive and transmit guest messages, mail, facsimiles, and packages.
Answer guest inquiries about resort and other services, including entertainment, shopping, business, and travel.
Maintain records by entering room and guest account data.
Collect revenue by entering services and charges, computing bills, and obtaining payment.
Make resort and other reservations by entering or calling in requirements, checking availability, and confirming requirements.
Process lost and found items for the housekeeping department to secure guests’ valuables.
Print appropriate reports and distribute them to management.
Print or email express checkout folios for security to distribute to departing guests.
Complete Manager on Duty training.
Assist accounting with researching nightly out-of-balance amounts.
Batch credit cards and gift cards and research nightly variances.
Ensure Micros and OPERA operating systems balance each night.
Research balances in PI accounts and check them in and out each night.
Organize credit card receipts by type each night.

Benefits

Cross-training, scholarship fund, and talent development programs.
Discounted vacations and employee referral incentives.
Great Wolf University access for on-the-job, functional, and leadership training.
Flexible scheduling.
Holistic wellness program and technology.
Employee Assistance Program and Employee Relief Fund.
Diversity and inclusion programs.
Medical, dental, and vision insurance.
Health savings account.
Telehealth resources.
Life insurance.
401(k) with employer match.
Paid vacation time off.
Paid parental leave.