Night Auditor - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Richardson, TX

5d•Onsite

About The Position

The Night Auditor balances room, restaurant, and bar activity; posts and balances charges and settlements; maintains files; and resets systems for the next day's operations. The role also performs front desk agent duties as needed. The hotel operates 24 hours a day, seven days a week, so operational needs may require variations in shift days, starting times, and weekly hours. Responsibilities include preparing restaurant revenue data, running audit reports, making corrections and adjustments, handling computer issues, entering revenue, expenses, and allowances to generate daily reports, balancing revenue and settlement accounts, maintaining and distributing reports and supporting documents, reviewing front desk discrepancies, and coordinating system closing with front desk and restaurant/bar teams. Front desk work includes welcoming guests, completing registration, assigning rooms, coding keys and coupons, processing payments, posting charges, answering calls, handling messages and customer deliveries, and assisting other front desk personnel. The employee must follow company, safety, security, and emergency procedures, maintain a neat and professional appearance, and perform other duties as requested by a supervisor or manager.

Requirements

Knowledge of accounting operations, including accounts receivable and accounts payable.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to deal with guest and employee concerns in a friendly, positive manner by listening, demonstrating empathy, and providing proactive solutions.
Ability to access and accurately input information using a moderately complex computer.
Ability to read, write, and speak English sufficiently to understand and communicate with employees and guests.
Excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout front office areas while continuously performing essential job functions.
Ability to lift up to 25 pounds.
Ability to occasionally twist, bend, stoop, and reach, and to stand and walk; frequent talking, hearing, seeing, and smiling.

Nice To Haves

An equivalent combination of acceptable education and experience may be considered where applicable.

Responsibilities

Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals, including revenue, covers, server tips paid out, and settlements by type and cashier.
Run audit reports and journals; make corrections and adjustments and handle computer problems during the shift.
Enter revenue, expenses, and allowances into the computer to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Balance revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
Complete and properly file reports and backup vouchers, and distribute copies of daily documents and reports to appropriate departments.
Review and correct discrepancies in the Front Desk System.
Coordinate with front desk and restaurant/bar closing teams to facilitate file maintenance and system resets.
Greet customers, listen to requests, provide appropriate assistance, and give accurate information about outlet hours and local attractions.
Complete guest registration by entering and retrieving information, confirming guest count and room rate, and selecting rooms based on guest needs.
Code electronic keys, certificates, and coupons as appropriate.
Verify and imprint credit cards for authorization; handle cash, make change, and balance the assigned house bank.
Accept and record vouchers, travelers' checks, and other payment forms.
Use a calculator to perform moderately complex arithmetic and post charges to guest rooms and house accounts.
Answer telephone calls, enter messages into the computer, retrieve messages, and communicate them to guests.
Retrieve mail, small packages, and facsimiles for customers upon request.
Follow company policies and safety, security, fire-prevention, and emergency procedures; use protective equipment and report unsafe conditions, incidents, injuries, near-misses, and property damage or loss.
Maintain a neat, clean, and well-groomed appearance.
Assist other Front Desk Personnel as needed and perform related duties requested by a supervisor or manager.