Night Auditor

Highgate Hotels • Roseville, CA

8d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures accurate guest billings and city ledger transactions. The role communicates concerns and related issues to management and performs guest service agent duties as needed, including check-in, check-out, switchboard operations, and reservations. The position is a late/overnight shift and may require flexible and long hours.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with and understand financial information and data, and perform basic arithmetic.
• Ability to prioritize job functions and meet deadlines.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Ability to work flexible and long hours when required.
• Sedentary work requiring exertion of up to 10 pounds occasionally and negligible force frequently or constantly to move objects.

Nice To Haves

• Guest service experience preferred.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and making wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports according to hotel standards, including the Daily Operating Report, Discount Programs, and Tax Reports.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Handle guest requests and ensure overall guest satisfaction.
• Attend required hotel meetings and trainings.
• Maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and solve problems.
• Maintain confidentiality and show initiative by anticipating guest or operational needs.
• Cross-train in other accounting or hotel-related areas.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED