Night Auditor

Northland Properties•Fort Worth, TX

14d

About The Position

The Hotel Night Auditor conducts a nightly audit, balances and consolidates departmental ledger accounts, and prepares hotel operating reports. The role works the night shift at the front desk and includes guest registration and service, cashiering, payment processing, and hotel security duties.

Requirements

High school diploma, G.E.D., or equivalent.
Experience in all aspects of customer service and people management.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Strong working knowledge of accounting practices and principles.
Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions.
Exceptional conflict resolution, negotiation, and objection-handling skills.
Ability to respond quickly in a dynamic and changing environment.
Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Knowledge of cost analysis, fiscal management, and budgeting techniques.
Ability to communicate effectively both verbally and in writing.
Excellent customer relations skills.
Time-management skills.
Adaptability and ability to handle multiple priorities under pressure.
Eagerness and focus on exceeding guest expectations.
Must be legally entitled to work in the United States of America.

Nice To Haves

Fluency in English and Spanish is preferred.
Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management is preferred.

Responsibilities

Maintain an inventory of vacancies, reservations, and room assignments.
Register arriving guests and assign rooms.
Answer guest enquiries about hotel services and registration in person, by telephone, and by letter; provide information about community services and respond to complaints.
Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
Present statements of charges to departing guests and receive payment.
Handle hotel security.
Post daily room charges and outstanding charges.
Take over from the evening cashier, checking and accepting the float and takings.
Accept revenue and floats from restaurant cashiers and ensure they are securely locked away.
Accept and securely store keys from various departments.
Prepare credit card and charge card summaries and post them to DAB's account.
Maintain a high standard of personal hygiene and appearance.

Benefits

Rewards and recognition.
Free parking.
Discounted hotel stays and family and friends rates.
Ongoing employee events, incentives, and recognition.
Career advancement and growth opportunities.
Dedicated training program.
Employee Assistance Program with free mental health support and legal and financial counselling.
Referral rewards for referring a friend or family member.
Preferred rates for Dallas Stars NHL games.
Group life insurance, extended health, dental, and vision care.
Complimentary stays.
Milestone rewards.