Night Auditor

WSLM Recruiting • Rochester, MN

14d • $15 - $20

About The Position

At Western States Lodging & Management, the Night Auditor helps keep the hotel running smoothly overnight while providing friendly, professional service to guests. The role combines guest service with administrative and accounting responsibilities and is suited to a dependable, detail-oriented person who is comfortable working independently.

The Night Auditor welcomes and assists overnight guests, handles front desk operations, completes night audit and accounting work, and serves as Manager on Duty to help resolve guest concerns. The position requires availability for overnight shifts, including some weekends and holidays as needed. Compensation is $15–$20 per hour, with the starting rate based on experience and qualifications and opportunities for pay growth based on performance and career development.

Western States Lodging & Management describes its mission as “Serving You Like Family” and says it invests in associates through meaningful work, professional development, and opportunities for long-term career growth.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Experience in a hotel, front desk, night audit, or similar role preferred.
• Basic understanding of hotel operations and front desk procedures.
• Strong attention to detail and accuracy when handling financial transactions.
• Ability to provide professional, courteous service to guests and coworkers.
• Basic computer skills and ability to learn property management and reporting systems.
• Ability to remain calm and professional when responding to guest concerns or unexpected situations.
• Understanding of and commitment to excellent customer service.
• Availability to work overnight shifts, including some weekends and holidays as needed.
• Ability to frequently walk and stand, and to bend, stoop, sit, stand, and reach throughout the shift.
• Ability to occasionally lift items weighing up to 25 pounds.

Nice To Haves

• High school diploma or equivalent.
• Previous customer service experience.
• Experience in a hotel, front desk, night audit, or similar role.

Responsibilities

• Welcome and register late-arriving guests, assign rooms, and accommodate special requests when possible.
• Check guests out efficiently and professionally.
• Assist with reservations, pre-registration, and room assignments.
• Respond to overnight guest questions, requests, concerns, and emergencies.
• Serve as Manager on Duty and assist with resolving guest concerns.
• Audit group accounts to ensure postings align with applicable sales contracts.
• Run night audit reports and complete required accounting documentation.
• Follow established cash-handling, credit, and check-cashing procedures.
• Complete daily front desk and night audit checklists accurately.
• Operate the hotel’s property management system and follow brand-specific front desk requirements.
• Stay informed about current hotel promotions, services, and amenities.
• Demonstrate Western States Lodging & Management hospitality and service standards.

Benefits

• Competitive pay of $15–$20 per hour, with opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Eligible full-time associates may receive medical, dental, and vision insurance plans, plus Health Savings Account (HSA) options.
• Optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
• Personal Time Off (PTO) and vacation benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED