Night Auditor

Fairfield Inn & Suites by Marriott (OTO Development)•Marathon, FL

14d•$19 - $20

About The Position

OTO Development is hiring a Weekend Night Auditor to work Friday, Saturday, and Sunday nights. The position offers a $1,000 sign-on bonus, with $500 paid after 90 days and another $500 after 180 days. There is an option to move into a full-time role by adding a few day shifts during the week. The Night Auditor handles guest reservations, check-ins, check-outs, payments, and service procedures in accordance with brand quality assurance standards. The role also supports guest service, collections, property and guest-property security, rate monitoring, and timely completion of required documentation. The position may be physically demanding and involves standing, sitting, walking, bending, lifting, and squatting for extended periods. The property is managed by OTO Development, a hotel development and management company that owns and operates upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash and credit-card handling and maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with computers, especially data entry.
Ability to work well with others.
Customer focus and prioritization of guests’ needs.
Approachability and encouragement of effective communication with guests and fellow team members.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members, and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure collections, including credit card and direct bill, are handled in accordance with company policies.
Maintain proper control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help ensure rates are optimized.
Complete all required documentation in a timely manner.
Properly quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.