Part Time Night Auditor - Courtyard Edina Bloomington

Courtyard By Marriott Edina Bloomington•Bloomington, MN

9d•$20 - $21

About The Position

The Night Auditor serves guests at the front desk and provides efficient, courteous, professional service in accordance with hotel standards, policies, and procedures. The role handles overnight front desk operations, guest registration and requests, reservations, cash handling, shift closing, and hotel security, while maintaining a clean and professional work area. The associate must be able to work overnight with little to no supervision and maintain attentive, friendly guest service throughout the shift. The position requires knowledge of hotel operations, room rates and amenities, guest programs, local attractions, emergency procedures, and the property management system. The Night Auditor supports guests and fellow associates, resolves guest concerns using hotel procedures, protects confidential information, and follows cash, banking, and security protocols. A pre-employment background check and proper work authorization by the first day of work are required.

Requirements

Hotel knowledge, including hours of operation, staff, property information, and services.
Training on the hotel's PMS.
Training in guest communication.
Basic computer knowledge, including Word, Excel, PowerPoint, and the internet.
Ability to work overnight (third shift) with little to no supervision while maintaining alert, friendly guest service and hotel security.
Effective verbal and written communication with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Computer literacy, a professional yet friendly manner, and good customer-service skills.
Confidence making decisions and ability to concentrate, work under pressure, and handle multiple tasks simultaneously.
Ability to maintain confidentiality of information.
Ability to read and visually verify information in a variety of formats.
Ability to stand or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
Proper work authorization on the first day of work.
Successful completion of a pre-employment background check.

Responsibilities

Report to work on time in a clean, proper uniform and maintain required personal grooming standards.
Follow hotel policies, procedures, internal rules, standards, hospitality guidelines, and reasonable management requests.
Follow cash-handling and banking procedures, including checking out guests, handling late charges, completing blind-drop shift closing, and securing the bank when leaving the front desk.
Stay informed about hotel operations, daily events, briefings, changes, procedures, rates, packages, discounts, promotions, guest rooms, amenities, services, and frequent-traveler programs.
Operate MARSHA and the PMS, take same-day reservations, enter reservations, register guests, assign rooms, and accommodate special requests.
Answer phones promptly and according to proper etiquette, and handle mail and messages confidentially.
Assist guests with questions and problems, resolve concerns using the Guest Response Program, and provide information about the city, local area, and attractions.
Maintain a clean front desk and back-office area, including computer equipment.
Assist fellow associates to ensure work is completed on time.
Know and follow emergency procedures and maintain hotel security and safety during the night shift.
Protect PMS passwords and log off terminals when leaving the area.
Provide correct guest credit and a zero-balance folio at checkout.
Report unusual occurrences or requests to the manager and represent the hotel professionally.
Remain alert and attentive at the front desk, greet guests promptly, and offer assistance proactively.
Use the AM, PM, and night daily checklists to support smooth hotel operations.