Night Auditor

Hyatt House Nashville (OTO Development)•Nashville, IN

14d

About The Position

The Night Auditor carries out guest reservation, check-in, check-out, payment, and service procedures in accordance with brand quality assurance standards. The role maintains a hospitable presence at the desk, provides guests with information about local attractions and amenities, and supports guest satisfaction through additional assigned duties. The position also handles collections and credits, safeguards keys, safe deposits, and company and guest property, monitors competitor occupancy and rates to support rate optimization, and completes required documentation in a timely manner. The property is managed by OTO Development, a hotel development and management company that owns and operates upscale select service, extended stay, and lifestyle hotels.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash handling and credit cards, and with maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with a computer, especially data entry.
Ability to work well with others.
Maintain a customer focus and put guests’ needs first.
Be approachable and encourage effective communication with guests and fellow team members.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure credit card, direct bill, and other collections follow company policies.
Maintain control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help ensure rates are optimized.
Complete all required documentation in a timely manner.
Properly quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.