Licensing Coordinator Jobs

About The Position

Requirements

• Solid skill and ability to exercise initiative and judgment as well as making decisions within the scope of assigned authority.
• Ability to demonstrate ethics and integrity by being truthful, honest, trustworthy, and accountable for words and actions; able to demonstrate considerable tact, discretion, and confidentiality.
• Ability to communicate with a wide variety of populations; including citizens and staff; in-person and by telephone using tact and diplomacy.
• Ability to provide excellent customer service to the public and staff with the expectation of generating a positive interaction with the City Clerk’s Office.
• Ability to maintain confidentiality while working with sensitive issues and private information.
• Great attention to detail and ability to handle multiple tasks.
• Ability to maintain positive, professional and collaborative interactions with team members.
• Must be able to communicate and work effectively with co-workers, supervisors, and the public in a courteous and constructive manner.
• Background check required.
• Ability to use Microsoft Office Suite to include Word, Excel, Outlook, and Power Point
• High school diploma or equivalent.
• One or more years working in an office environment with a strong emphasis on customer service.
• Experience with onsite inspections for code enforcement and the process to resolve/address violations.
• Must have a valid driver’s license and good driving record.

Nice To Haves

• Ability to type at least 40 wpm, preferred.
• Some college coursework preferred.
• Experience working with Laserfiche records storage system is preferred.
• Municipal government experience is preferred.

Responsibilities

• Responsible for the administration and oversight of assigned licenses including but not limited to massage businesses and non-cigarette tobacco licenses.
• Responsible for assisting front office staff with in-person customer support and customer phone calls.
• Provide licensing support to other staff members for various licenses administered by the City Clerk’s Office, including but not limited to liquor, marijuana, adult businesses, and short-term rentals.
• Works collaboratively with the VLI to foster effective communication and coordination among internal departments, external agencies, businesses, and other stakeholders involved in the City’s licensing review, inspection and compliance processes.
• Serves in a support role to the VLI by assisting with site inspections, investigations, and enforcement of various licenses including but not limited to liquor, non-cigarette tobacco, marijuana, massage businesses, adult businesses, and short-term rentals to ensure compliance with City code and state law.
• Serves in a support role to the VLI by conducting independent and joint inspections, investigations, and enforcement activities related to licenses administered by the City Clerk’s Office.
• May assist the VLI with public postings and issuing notices of violations when necessary.
• Respond to customer inquiries and provide direction for licensing compliance in a timely manner through on-site visits, telephone, and/or email.
• Maintain records for site inspections and administered licenses and may compile reports regarding on-site inspections/investigations to track compliance issues and ensure timely annual renewals and compliance with City code.
• Responsible for assisting and maintaining databases and website information for assigned City licenses.
• Provide testimony in hearings and court, which includes communication with businesses.
• Assist with special projects and other projects and responsibilities assigned by the City Clerk.

Benefits

• The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws.
• All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense.
• Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules.
• Horseplay on-the-job is strictly forbidden.
• The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act.
• Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.
• The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce.
• Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.