Licensing Coordinator I

Integrity • Athens, GA

5d

About The Position

The Licensing Coordinator I provides administrative support to customers and the contracting department by receiving, reviewing, filing, and submitting carrier contracts, change requests, and other paperwork. The role processes agent requests accurately and promptly, follows up with carriers through their websites, email, or phone, and confirms when requests are completed. It also involves answering calls and directing agents or clients to the appropriate staff member.

Requirements

• High school diploma or GED.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Ability to present information effectively in person, over the phone, and in writing.
• Ability to apply reasoning and common-sense understanding to written or oral instructions.
• Basic computer navigation skills and familiarity with email, word processing, spreadsheet programs, the internet, and Adobe or similar applications.
• Multiline phone skills.
• Good oral and written communication skills.
• Good interpersonal and organizational skills, including the ability to plan and organize work.
• Ability to prioritize and perform multiple tasks while meeting deadlines in a fast-paced environment.
• Good problem-solving and analytical skills, with strong attention to detail and accuracy in data entry and analysis.
• Ability to understand and follow directions, complex policies, and procedures, and to handle confidential data.
• Ability to take responsibility, work independently, and work effectively as part of a team.
• Ability to adapt to changing business operations.
• Ability to focus on a specific area of work.

Nice To Haves

• Prior experience is preferred but not required.

Responsibilities

• Review and submit agent contracts and change requests to carriers.
• Understand carrier specifications to ensure contracting submissions are complete and in good order.
• Communicate agent status and missing requirements to agents and coordinators.
• Organize and maintain the contracting information database.
• Contact carriers through websites, email, or phone to follow up on contracting requests and resolve questions.
• Enter and maintain contracting data in spreadsheets.
• Assist the contracting department with daily tasks as needed.
• Answer phones and transfer callers to the appropriate staff member.

Benefits

• Generous paid time off and holiday schedule, with extra time off for community service and birthdays.
• Multiple health insurance plans.
• 401(k) with immediately vested employer matching.
• Employer-paid HSA contributions for eligible health plans.
• Employee ownership program after one year, granting ownership in Integrity’s ongoing success.
• Competitive compensation.
• Company activities, contests, and community charity fundraising.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED