Program Coordinator - Credentialing, Licensing, and Compliance (Student Health & Well-Being)

Johns Hopkins University•Baltimore, MD

3d•$21 - $37•Onsite

About The Position

The Program Coordinator manages and coordinates credentialing, onboarding, and compliance processes for clinical staff in the integrated Primary Care and Mental Health clinics of Student Health & Well-Being (SHWB). Covered staff include medical providers and support staff, such as physicians, nurse practitioners, nurses, medical assistants, and dietitians, as well as mental health clinicians, including psychologists, psychiatrists, and therapists. The coordinator is the first point of contact for clinical staff onboarding and offboarding and helps ensure credentialing, licensure, and regulatory requirements are met and maintained. The worksite is designated as Homewood and East Baltimore. The role contributes to program goal setting and operations, serves as the program’s primary contact with internal departments and external organizations, monitors and reconciles budget expenses, and supports budget development and financial documentation. It also addresses programmatic issues, coordinates events and communications, and ensures timely and accurate reporting. The coordinator monitors clinical licenses and certification deadlines; maintains organized credentialing and compliance records for accreditation; tracks continuing education and coordinates related payments and reimbursements with the finance team; manages staff onboarding and offboarding, including applicable SHWB orientation; and oversees training and compliance documentation in Learning Management Systems (LMS) and PowerDMS. The role ensures clinical staff complete mandatory training and maintain required institutional policy and accreditation documentation.

Requirements

High school diploma or graduation equivalent.
Four years of progressively responsible administrative experience.
Proficiency with Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
Additional education may substitute for required experience, and additional related experience may substitute for education beyond a high school diploma or equivalent, subject to the JHU equivalency formula.

Nice To Haves

Bachelor's degree.

Responsibilities

Contribute to goal setting and identify operational requirements needed to meet programmatic goals.
Obtain and use internal and external resources to meet program goals.
Serve as the program’s primary contact with internal departments and external organizations.
Monitor budget expenses, process invoices, perform budget reconciliation, and assist with budget development.
Compile documentation related to funding and finance.
Identify and resolve programmatic problems.
Assist with event planning and coordinate event preparation, setup, and logistics.
Coordinate communications through websites, social media channels, and publication materials as needed.
Ensure timely, accurate, and appropriate reporting of program activities.
Monitor and track clinical licenses and certification deadlines, including DEA, CDS, board certifications, memberships, and CEUs.
Maintain and organize credentialing and compliance documentation to support institutional accreditation, including ongoing collaboration across both units and their clinical liaisons.
Track continuing education for applicable staff and coordinate with the finance team on payment processing for licensure, memberships, conferences, training, and relevant professional development reimbursements.
Serve as the first point of entry for staff and oversee end-to-end onboarding and offboarding, including orientation to SHWB policies, procedures, and applicable orientation checklists.
Oversee training and compliance documentation through Learning Management Systems (LMS) and PowerDMS.
Ensure clinical staff are up to date on mandatory training, institutional policies, and accreditation-related documentation.
Perform other duties as assigned.