Belonging and Well-Being Champion
About The Position
The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member engagement and health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them with programs and people, supports their wellness goals, and contributes to membership growth and retention. The role advances the YMCA’s mission through relationship-building, proactive outreach, and exceptional service. The position supports member onboarding and wellness consultations, promotes memberships and programs, helps members use fitness equipment safely, and contributes to a safe, inclusive, and positive environment. It also processes memberships and registrations, follows YMCA policies and procedures, and participates in meetings, trainings, campaigns, and community outreach. The role is part-time, up to 29 hours, located in Los Angeles, California, with negligible travel and any shift.
Requirements
- Strong interpersonal and communication skills.
- Ability to inspire others, handle multiple priorities, and collaborate across departments.
- Proficiency in Microsoft Office and member management systems.
- Ability to build relationships, meet sales goals, and motivate others toward healthy living.
- Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
- Ability to perform essential job functions with or without reasonable accommodations, including the physical, visual, and auditory abilities needed for the role.
- Ability to stand for extended periods and lift up to 20 pounds.
- Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Nice To Haves
- High school diploma preferred; a bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also listed as preferred.
- 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
- Experience building relationships, meeting sales goals, and motivating others toward healthy living.
Responsibilities
- Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
- Build relationships with members, understand their goals, and connect them to YMCA programs, wellness services, and community activities.
- Facilitate small-group connections to support belonging and long-term member engagement.
- Conduct new member onboarding sessions and wellness consultations, helping members set and pursue healthy living goals.
- Respond to member inquiries, compliments, and concerns promptly and courteously, resolving issues with care and accountability.
- Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
- Conduct prospective-member interviews, tours, and follow-ups, inviting prospects to join the YMCA.
- Work toward individual and team membership sales and retention goals.
- Use grassroots and digital outreach strategies to engage local communities and attract new members.
- Conduct member retention calls and exit interviews to strengthen relationships and address participation barriers.
- Support members’ health and wellness goals by monitoring progress, encouraging them, and connecting them with appropriate programs.
- Demonstrate and instruct members in safe and effective use of fitness equipment and exercise techniques as needed.
- Monitor fitness center activity for safety, cleanliness, and a positive environment.
- Assist with health education initiatives, fitness challenges, and community well-being events.
- Process memberships, payments, and registrations accurately while maintaining data integrity.
- Follow cash-handling procedures and protect the confidentiality of member information.
- Follow YMCA policies concerning safety, supervision, mandated reporting, and risk management.
- Participate in staff meetings, trainings, and association-wide campaigns, including the Annual Support Campaign.
- Model and uphold the YMCA Code of Conduct and Core Values.
- Engage members regarding YMCA programs, the Annual Support Campaign, and special events.
- Participate in grassroots community outreach and build relationships and partnerships with community leaders, local businesses, and local government.
- Demonstrate the Six Pillars of Character and YMCA Core Values in dealings with members, guests, volunteers, and staff.
- Develop competencies in Cause Driven Leadership, including mission advancement, collaboration, operational effectiveness, and personal growth.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
