Membership Staff ( Well-Being and Belonging)
About The Position
The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them to programs and people, supports their wellness goals, and contributes to membership growth and retention. The role advances the YMCA’s mission through relationship-building, proactive outreach, and inclusive service. The position supports member engagement and onboarding, wellness consultations, membership sales and retention, healthy living activities, and day-to-day operations. It also participates in community outreach, staff meetings, trainings, association-wide campaigns, and special events. The role is part-time, up to 29 hours, located in Los Angeles, California, with an afternoon shift and travel up to 25%.
Requirements
- Strong interpersonal and communication skills.
- Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
- Proficiency in Microsoft Office and member management systems.
- Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.
- Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
- Ability, with or without reasonable accommodation, to perform the essential functions of the job, including the physical, visual, and auditory abilities needed for the role.
- Ability to stand for extended periods and lift up to 20 pounds.
- Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Nice To Haves
- High school diploma preferred; a bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field is also preferred.
- 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
Responsibilities
- Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
- Build relationships with members, understand their goals, and connect them to YMCA programs, wellness services, and community activities.
- Facilitate small-group connections to support member belonging and engagement.
- Conduct new member onboarding sessions and wellness consultations.
- Respond to member inquiries, compliments, and concerns, resolving issues with care and accountability.
- Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
- Conduct prospective member interviews, tours, and follow-ups, inviting prospective members to join.
- Meet or exceed individual and team membership sales and retention goals.
- Implement grassroots and digital outreach to attract new members and engage local communities.
- Conduct member retention calls and exit interviews to strengthen relationships and address participation barriers.
- Support members’ health and wellness goals by monitoring progress, encouraging them, and connecting them to appropriate programs.
- Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
- Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
- Assist with health education initiatives, fitness challenges, and community well-being events.
- Process memberships, payments, and registrations accurately while maintaining data integrity.
- Follow cash-handling procedures and protect confidential member information.
- Follow YMCA policies for safety, supervision, mandated reporting, and risk management.
- Participate in staff meetings, trainings, and association-wide campaigns, including the Annual Support Campaign.
- Model and uphold the YMCA Code of Conduct and Core Values.
- Engage members in YMCA programs, the Annual Support Campaign, and special events.
- Participate in grassroots community outreach and build relationships and partnerships with community leaders, local businesses, and local government.
- Demonstrate and develop Cause Driven Leadership competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
