Membership Staff ( Well-Being and Belonging) (5050)

YMCA of Metropolitan Los Angeles • Los Angeles, CA

8d

About The Position

The Belonging and Well-Being Champion fosters belonging, health, and connection across YMCA membership and wellness experiences. Combining member health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them with programs and people, supports their wellness goals, and contributes to membership growth and retention. Through relationship-building, proactive outreach, and service, the role advances the YMCA’s mission of strengthening communities through healthy living and inclusion.

The position supports member engagement and onboarding, wellness consultations, membership sales and retention, healthy living initiatives, and day-to-day operations. The employee also participates in community outreach, staff meetings, trainings, and association-wide campaigns; upholds YMCA safety and conduct policies; and demonstrates the organization’s core values and Cause-Driven Leadership competencies.

Requirements

• Strong interpersonal and communication skills.
• Ability to inspire others, handle multiple priorities, and work collaboratively across departments.
• Proficiency in Microsoft Office and member management systems.
• Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
• Ability, with or without reasonable accommodations, to perform the essential functions of the job, including the physical, visual, and auditory abilities required.

Nice To Haves

• High school diploma preferred.
• Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field preferred.
• 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
• Proven ability to build relationships, meet sales goals, and motivate others toward healthy living.

Responsibilities

• Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
• Build relationships with members, understand their goals, and connect them to YMCA programs, wellness services, and community activities.
• Facilitate small-group connections to strengthen member belonging and engagement.
• Conduct new-member onboarding sessions and wellness consultations to help members set and pursue healthy living goals.
• Respond to member inquiries, compliments, and concerns promptly and courteously, resolving issues with care and accountability.
• Promote YMCA membership, programs, and services through tours, community outreach, and referral campaigns.
• Conduct prospective-member interviews, tours, and follow-ups, inviting prospects to join.
• Meet or exceed individual and team membership sales and retention goals.
• Implement grassroots and digital outreach strategies to engage local communities and attract members.
• Conduct member retention calls and exit interviews to strengthen relationships and address barriers to participation.
• Support members’ health and wellness goals by monitoring progress, encouraging them, and connecting them to appropriate programs.
• Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
• Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
• Assist with health education initiatives, fitness challenges, and community well-being events.
• Process memberships, payments, and registrations accurately while maintaining data integrity.
• Follow cash-handling procedures and protect the confidentiality of member information.
• Follow YMCA policies concerning safety, supervision, mandated reporting, and risk management.
• Participate in staff meetings, trainings, association-wide campaigns, and the Annual Support Campaign.
• Model and uphold the YMCA Code of Conduct, Core Values, and Six Pillars of Character.
• Engage members in YMCA programs, the Annual Support Campaign, and special events.
• Participate in grassroots community outreach and develop relationships and partnerships with community leaders, local businesses, and local government.
• Develop and demonstrate Cause-Driven Leadership competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed