Belonging and Well-Being Champion (5058)

YMCA of Metropolitan Los Angeles•Reseda, CA

About The Position

The Belonging and Well-Being Champion fosters a culture of belonging, health, and connection across YMCA membership and wellness experiences. Combining member engagement and health support with membership sales and service, this frontline ambassador welcomes members and guests, connects them to programs and people, supports their wellness goals, and contributes to membership growth and retention. Through relationship-building, proactive outreach, and exceptional service, the role advances the YMCA’s mission to strengthen communities through healthy living and inclusion. The position supports member onboarding and wellness consultations, membership sales and retention, healthy-living initiatives, and day-to-day operations and compliance. The Champion also participates in community outreach, staff meetings, trainings, and association-wide campaigns, and demonstrates YMCA Core Values and Cause-Driven Leadership competencies.

Requirements

Strong interpersonal and communication skills.
Ability to inspire others, handle multiple priorities, and collaborate across departments.
Proficiency in Microsoft Office and member management systems.
Ability to build relationships, meet sales goals, and motivate others toward healthy living.
Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
Ability to perform the essential job functions with or without reasonable accommodations.
Ability to stand for extended periods and lift up to 20 pounds.
Auditory and visual ability to observe and respond to situations in fitness and membership areas.

Nice To Haves

High school diploma preferred.
Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field preferred.
1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.

Responsibilities

Create a welcoming, inclusive, and supportive environment by greeting and engaging with members and guests.
Build relationships with members, understand their goals, and connect them with YMCA programs, wellness services, and community activities.
Facilitate small-group connections to support member belonging and long-term engagement.
Conduct new-member onboarding sessions and wellness consultations.
Respond to member inquiries, compliments, and concerns promptly and courteously, resolving issues with care and accountability.
Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
Conduct prospective-member interviews, tours, and follow-ups, inviting prospects to join.
Meet or exceed individual and team membership sales and retention goals.
Use grassroots and digital outreach to engage local communities and attract new members.
Conduct member retention calls and exit interviews to strengthen relationships and address barriers to participation.
Encourage members pursuing health and wellness goals, monitor progress, and connect them to appropriate programs.
Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
Assist with health education initiatives, fitness challenges, and community well-being events.
Process memberships, payments, and registrations accurately while maintaining data integrity.
Follow cash-handling procedures and protect the confidentiality of member information.
Uphold YMCA policies concerning safety, supervision, mandated reporting, and risk management.
Participate in staff meetings, trainings, and association-wide campaigns, including the Annual Support Campaign.
Model and enforce the YMCA Code of Conduct and Core Values.
Engage members in YMCA programs, the Annual Support Campaign, and special events.
Participate in community outreach and build relationships and partnerships with community leaders, local businesses, and local government.
Demonstrate the Six Pillars of Character and YMCA Core Values in dealings with members, guests, volunteers, and staff.
Develop and demonstrate competencies in Cause-Driven Leadership, including mission advancement, collaboration, operational effectiveness, and personal growth.
Perform other duties as assigned by the supervisor.