Belonging and Well-Being Champion (5060)
About The Position
The Belonging and Well-Being Champion fosters a culture of belonging, health, and connection across YMCA membership and wellness experiences. The role combines member engagement and health support with membership sales and service. As a frontline YMCA ambassador, the Champion welcomes members and guests, connects them to programs and people, supports their wellness goals, and contributes to membership growth and retention through relationship-building, proactive outreach, and exceptional service. The position supports member onboarding and wellness consultations, membership sales and retention, healthy living activities, and accurate, safe day-to-day operations. It also participates in community outreach, staff meetings, trainings, association-wide campaigns, and special events. The Champion is expected to model YMCA values and develop capabilities in mission advancement, collaboration, operational effectiveness, and personal growth.
Requirements
- Strong interpersonal and communication skills.
- Ability to inspire others, manage multiple priorities, and collaborate across departments.
- Proficiency in Microsoft Office and member management systems.
- Ability to build relationships, meet sales goals, and motivate others toward healthy living.
- Current approved Adult, Child, and Infant CPR/First Aid/AED certifications, or willingness to obtain them within 30 days of hire.
- Ability to perform the essential functions with or without reasonable accommodations.
- Ability to stand for extended periods and lift up to 20 pounds.
- Auditory and visual ability to observe and respond to situations in fitness and membership areas.
Nice To Haves
- High school diploma preferred.
- Bachelor’s degree in Physical Education, Kinesiology, Exercise Science, Business, or a related field preferred.
- 1–2 years of experience in membership sales, customer service, or health and wellness coaching preferred.
Responsibilities
- Create a welcoming, inclusive, and supportive environment by greeting and engaging members and guests.
- Build relationships with members, understand their goals, and connect them with YMCA programs, wellness services, and community activities.
- Facilitate small-group connections that support member belonging and ongoing engagement.
- Conduct new-member onboarding sessions and wellness consultations to help members set and pursue healthy living goals.
- Respond promptly and courteously to member inquiries, compliments, and concerns, resolving issues with care and accountability.
- Promote YMCA memberships, programs, and services through tours, community outreach, and referral campaigns.
- Conduct prospective-member interviews, tours, and follow-ups, inviting prospective members to join.
- Work toward individual and team membership sales and retention goals.
- Use grassroots and digital outreach strategies to engage local communities and attract new members.
- Conduct member-retention calls and exit interviews to strengthen relationships and address barriers to participation.
- Monitor members’ wellness progress, encourage them, and connect them to appropriate programs.
- Demonstrate and instruct members in the safe and effective use of fitness equipment and exercise techniques as needed.
- Monitor fitness-center activity to support safety, cleanliness, and a positive environment.
- Assist with health education initiatives, fitness challenges, and community well-being events.
- Process memberships, payments, and registrations accurately while maintaining data integrity.
- Follow cash-handling procedures and maintain the confidentiality of member information.
- Follow YMCA policies on safety, supervision, mandated reporting, and risk management.
- Participate in staff meetings, trainings, and association-wide campaigns, including the Annual Support Campaign.
- Model and uphold the YMCA Code of Conduct and Core Values in dealings with members, guests, volunteers, and fellow staff.
- Engage members regarding their participation in YMCA programs, the Annual Support Campaign, and special events.
- Participate in community outreach and build relationships and partnerships with community leaders, local businesses, and local government.
- Demonstrate the Six Pillars of Character and YMCA Core Values.
- Develop competencies in mission advancement, collaboration, operational effectiveness, and personal growth.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
