Licensing Coordinator - IN OFFICE: HARTFORT, CT
About The Position
The Licensing Coordinator processes title and registration paperwork for new and transferred-in units, as well as annual renewals for existing fleet vehicles across multiple states and U.S. branches. Depending on state coverage, the role may also involve processing sales tax or personal property tax payments. The position is based in the office in Hartford, Connecticut. The coordinator prepares accurate title and registration submissions to state and/or federal agencies, coordinates supporting documents with domicile shops, processes renewals in time to avoid penalties, and answers internal and external customer questions about license and permit status. The role also records payment information, receipts, and fee breakdowns in the system.
Requirements
- High school diploma or GED.
- Intermediate proficiency with Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, and Teams.
- Intermediate Excel knowledge, including VLOOKUPs, pivot tables, and working with large amounts of data.
- Ability to respond quickly to changing assignments, work settings, and priorities while maintaining composure under pressure.
- Flexibility and self-direction in a fast-paced environment.
- Attention to detail and excellent follow-up practices.
- Strong technical aptitude in commercial vehicle licensing.
- Knowledge of commercial vehicle licensing and permitting processes, including obtaining credentials and billing processes.
- Ability to multitask and strong organizational and time-management skills.
- Problem-solving skills.
- Ability to work independently and as part of a team.
- Strong verbal and written communication skills, including the ability to listen, write, speak, inform, explain, and give instructions.
- Process-improvement experience, including streamlining process flows, implementing change management, and pursuing continuous improvement.
Nice To Haves
- Three or more years of customer service experience.
- Intermediate Workday proficiency.
Responsibilities
- Prepare state paperwork to obtain titles and registrations for new or transferred-in units.
- Coordinate supporting documents with domicile shops, such as weight slips and Vehicle Identification Number (VIN) verifications.
- Ensure title and registration paperwork is accurate, including VIN, make, model, and year information.
- Open, sort, prepare, and submit renewal documents for review after receiving notices from states.
- Process annual renewals for existing equipment, ensuring timely compliance, avoiding penalties, and renewing only active vehicles.
- Deliver renewal documents to shops with two full weekends remaining before expiration so they can install them.
- Answer internal and external customer questions about license and permit status for their respective states.
- Enter payment information into the system, including receipts and unit-level breakdowns of fees remitted.
- Perform other duties as assigned.
Benefits
- Medical, prescription, dental, vision, life insurance, and disability insurance options.
- Paid time off for vacation, illness, bereavement, family leave, and parental leave.
- Tax-advantaged 401(k) retirement savings plan.
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
