Licensing Coordinator - IN OFFICE: HARTFORT, CT

Ryder•Hartford, CT

8d•Onsite

About The Position

The Licensing Coordinator processes title and registration paperwork for new and transferred-in fleet units, as well as annual renewals for existing vehicles across multiple states and U.S. branches. Depending on state coverage, the role may also process sales tax and/or personal property tax payments. The position is in office in Hartford, Connecticut. The coordinator prepares accurate paperwork for state and federal agencies, coordinates supporting documents with domicile shops, and processes renewal notices and annual renewals. The role supports internal and external customers with questions about license and permit status, and records payment information with receipts and fee details. Timely, accurate renewals are essential to maintain compliance and avoid penalties. This role is categorized under Accounting. The pay is hourly; the posting lists a range of $20.00–$22.00 per hour in its compensation information, while an earlier line states $20–$23 per hour based on experience.

Requirements

High school diploma or GED required.
Intermediate proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams; Excel knowledge must include VLOOKUPs, pivot tables, and working with large amounts of data.
Ability to respond quickly to changing assignments, work settings, and priorities while maintaining composure under pressure.
Ability to operate flexibly and work independently in a fast-paced environment.
Strong attention to detail and follow-up practices.
Strong technical aptitude in commercial vehicle licensing.
Knowledge of commercial vehicle licensing and permitting processes, including credential procurement and billing.
Ability to multitask; strong organization and time-management skills.
Problem-solving skills.
Ability to work independently and as part of a team.
Strong verbal and written communication skills, including the ability to listen, write, speak, explain, inform, and give instructions.
Ability to support process improvement by streamlining workflows, implementing change, and pursuing continuous improvement.

Nice To Haves

Three or more years of customer service experience preferred.
Intermediate Workday proficiency preferred.

Responsibilities

Prepare state paperwork to obtain titles and registrations for new or transferred-in units.
Coordinate supporting documentation with domicile shops, such as weight slips and Vehicle Identification Number (VIN) verifications.
Ensure title and registration submissions to state and/or federal agencies are accurate, including VIN, make, model, and year information.
Open, sort, and prepare renewal documents received from states, and submit them for review.
Process annual renewals for existing equipment, maintaining timely compliance, avoiding penalties, and renewing only active vehicles.
Deliver renewal documents to shops with two full weekends available for installation before expiration.
Answer internal and external customer questions about license and permit status for their respective states.
Enter payment information into the system, including receipts and unit-level breakdowns of remitted fees.
Perform other duties as assigned.