Liaison Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• 3 years of work experience in a medical setting.
• Knowledge of medical practice management software and EMR required.
• Effective interpersonal and communication skills required.
• Organizational Skills.
• Customer service orientation.
• Committed to supporting UCH’s standard to medical excellence.

Nice To Haves

• Some college education is preferred.
• Knowledge of medical terminology preferred.
• Experience in Plastic Surgery a plus.

Responsibilities

• Receives instructions from physicians about which surgery or test is recommended.
• Obtains precertification/preauthorization from insurance companies before surgery for each procedure and test, using an online application or by contacting the insurer on the telephone.
• Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or the procedure is not a covered benefit, explains this to patients.
• Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage.
• Discusses pre-operative instructions with the patient, as directed by physicians.
• Assists patients with setting up payment plans, and collects all co-pays, co-insurances, pre-surgical deposits and full amounts.
• Schedules operating room time, according to physician scheduling protocols; faxes H&P to hospital admitting department.
• Schedules all appropriate pre-operative tests and blood work.
• Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for the surgeon prior to the day of surgery.
• Responds to written and telephone inquiries from patients and carriers regarding planned surgeries.
• Maintains communication among the physician, patient, insurance company, and hospital at all times.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Ensures that clinical records are up to date and maintained.
• Attends continuing education courses as requested.
• Attends all regular staff meetings.
• Completes all other duties as assigned by the Manager.