Patient Access Liaison

Garnet Health•Mechanicstown, NY

1d•Onsite

About The Position

The Patient Access Liaison works on Garnet Health Medical Center Middletown’s Patient Access Management team. The role obtains and records patient demographic and financial information needed for reimbursement, hospital records, governmental requirements, billing, and third-party payers. It schedules procedures and visits for hospital departments and ensures patients understand their coverage, benefits, and financial obligations before arriving for care. The position also manages work queues, coordinates communications with hospital departments and outside physician offices, collects deposits, co-pays, and balances, and notifies Financial Advocates about self-pay or uninsured patients. The liaison records information in the computer, pre-registers scheduled patients, and enters orders for specific ancillary services. The work is performed inside office facilities, with flexibility to travel to other sites as staffing and volume require.

Requirements

High school graduation with successfully completed courses in Medical/Healthcare studies, or academic studies that include typing proficiency.
At least one year of experience in a hospital revenue cycle area, medical office or clinic, or insurance company.
At least one year of experience in a field involving diversified public contact and communication.
PC experience and knowledge of medical terminology.
Ability to handle patients and family members under stressful conditions.
Flexibility in schedule, including travel to other sites as staffing and volume dictate.

Nice To Haves

ICD-10 coding experience.
CPT-4 coding experience.
Medical Terminology certification.

Responsibilities

Greet, interview, or telephone patients, families, or other representatives to obtain demographic and financial information required for reimbursement.
Schedule procedures and visits for hospital departments.
Accurately obtain information for hospital records, governmental requirements, billing, and third-party payer needs.
Ensure patients have information about coverage and benefits related to their visit and explain their financial obligations.
Manage work queues and communications with multiple departments and outside physician offices.
Collect deposits, co-pays, and balances.
Notify Financial Advocates of self-pay or uninsured patients.
Record information in the computer and pre-register scheduled patients.
Enter orders for specific ancillary services rendered.