Patient Access Liaison 1 - (PT, Eve)

Northwell Health•Danbury, CT

About The Position

The Patient Access Liaison facilitates patient flow from scheduling through registration check-in, supporting a one-touch registration and scheduling experience. The role gathers demographic and financial information to accurately identify patients and secure appropriate payment sources. Duties include registration, insurance eligibility verification, patient-liability collection, scheduling, admitting, and providing service estimates when appropriate. The position also receives and processes patient financial-liability payments. This is a part-time position at Danbury Hospital, scheduled for 24 hours per week across four six-hour shifts. Listed shift times are 4:30 p.m.–11:00 p.m. and 5:00 p.m.–11:30 p.m., including every other Saturday and Sunday. The broader role description notes that working hours may include weekends, evenings, overnights, and holidays.

Requirements

High school diploma and at least 2 years of job-related experience, or an associate degree with 6 months of job-related experience (the latter is preferred).
Basic Microsoft Word and Microsoft Excel skills.
Customer service and organizational skills.
Comply with requirements related to HIPAA, EMTALA, and the Patient Bill of Rights.
NAHAM certification within one year of hire is desired.

Nice To Haves

Associate degree with 6 months of job-related experience.
At least 1 year of job-related experience is preferred.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status.
Acknowledge and assist patients with special needs while respecting confidentiality.
Respond to telephone calls according to customer-service standards and provide requested information; when assigned to scheduling, use best practices and workflow improvements to help reduce abandoned calls, call length, and average speed to answer.
Search for and select patients accurately in the hospital system according to the Patient Identification procedure, preserving the integrity of the Electronic Master Patient Index (EMPI).
Establish and schedule service appointments accurately using designated scheduling systems and clinical EMRs; contact patients when needed to obtain information or confirm appointments.
Complete registration functions and enter accurate, complete demographic and financial information to support payment for services.
Verify insurance eligibility and complete payer requirements, including eligibility transactions, contacting payers for billing information and authorization, and obtaining service scripts when appropriate.
Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents or notifications.
Remain compliant with and knowledgeable about current department policies and procedures.
Fulfill position-related compliance responsibilities, including HIPAA, EMTALA, and Patient Bill of Rights requirements.
Perform other duties as assigned.