Patient Access Liaison 1 - (PT, Day/Eve)

Northwell Health•Norwalk, CT

About The Position

The Patient Access Liaison facilitates patient flow from scheduling through registration check-in to provide a coordinated registration and scheduling experience. The role obtains demographic and financial information to ensure accurate patient identification and identify appropriate payment sources. Duties include registration, insurance eligibility verification, patient liability collection, scheduling, admitting, providing service estimates when appropriate, and processing patient financial liability payments. This is a part-time position of 32 hours per week, with varying shifts between 7:00 a.m. and 7:00 p.m. Rotating weekends are included. The job description also notes that working hours may include weekends, evenings, overnights, and holidays. The position is with Norwalk Hospital Association in the Patient Access department. Work involves some occupational risk and exposure to dirt, odors, noise, and human waste. Physical effort is medium to heavy, with exertion of up to 35 pounds.

Requirements

High school diploma and at least 2 years of job-related experience, or an associate degree and 6 months of job-related experience.
Basic proficiency with MS Word and MS Excel.
Customer service and organizational skills.
Ability to perform the duties described, including patient registration, scheduling, insurance eligibility verification, and collection of patient liability.

Nice To Haves

Associate degree with 6 months of job-related experience is preferred.
At least 1 year of job-related experience is preferred.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire is desired.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status.
Acknowledge and assist patients with special needs while respecting confidentiality.
Respond to telephone calls according to customer service standards and provide requested information. When assigned to scheduling, use best practices and workflow improvements to help reduce abandoned calls, call length, and average speed answered.
Search for and select patients accurately in the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI).
Establish and schedule appointments for services through patients or physician offices, following designated scheduling-system and clinical EMR protocols; contact patients when needed to obtain information or confirm appointments.
Perform registration functions and enter complete, accurate demographic and financial information to help secure payment for services.
Verify insurance eligibility and fulfill payer requirements, including initiating online eligibility transactions and contacting payers for billing information, authorization, and service scripts when appropriate.
Provide service estimates when appropriate and communicate and actively solicit patient liability.
Enter testing orders in the appropriate system when necessary, using an understanding of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents and notifications.
Remain compliant, current, and knowledgeable regarding department policies and procedures.
Fulfill position-related compliance responsibilities, including HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.