Patient Access Liaison 1 - (PT, Eve/Night)

Northwell Health•Danbury, CT

About The Position

The Patient Access Liaison facilitates patient flow from scheduling through registration check-in, providing a one-touch registration and scheduling experience. The role obtains demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Duties include registration, insurance eligibility verification, patient liability collection, scheduling, admitting, providing service estimates when appropriate, and receiving and processing patient financial liability payments. This is a part-time position at Danbury Hospital, scheduled for 24 hours per week across three 8-hour shifts between 7:00 p.m. and 3:30 a.m. The schedule includes every other weekend, Saturday and Sunday. Working hours may include weekends, evenings, overnights, and holidays.

Requirements

High school diploma and a minimum of 2 years of job-related experience; an associate degree with 6 months of job-related experience is preferred.
Basic Microsoft Word and Microsoft Excel skills.
Customer service and organizational skills.
Minimum experience of 1 year in a job-related role is preferred.
Obtain National Association of Healthcare Access Management (NAHAM) certification within one year of hire (desired).

Nice To Haves

Associate degree with 6 months of job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
At least 1 year of job-related experience.

Responsibilities

Greet patients, physicians, staff, co-workers, and guests promptly and professionally; check patients into the system and direct them according to appointment location, financial clearance, and counseling status.
Acknowledge and assist patients with special needs while respecting confidentiality.
Respond to telephone calls according to customer service standards and provide requested information; when assigned to scheduling, help reduce abandoned calls, call length, and answer speed through best practices and workflow improvements.
Search for and select patients accurately in the hospital system using Patient Identification procedures to maintain the integrity of the Electronic Master Patient Index (EMPI).
Establish and schedule appointments accurately for services, following scheduling-system and clinical EMR protocols; contact patients as needed to obtain information or confirm appointments.
Perform registration functions and enter complete, accurate demographic and financial information to support payment for services.
Verify insurance eligibility and fulfill payer requirements, including initiating online eligibility transactions and contacting payers for billing information, authorization, and service scripts when appropriate.
Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
Obtain signatures for all required organizational, state, and federal consents and notifications.
Remain compliant, current, and knowledgeable regarding department policies and procedures.
Fulfill compliance responsibilities related to HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.