Patient Access Liaison

LUX Infusion

6d•$23 - $30•Remote

About The Position

LUX Infusion is seeking a Patient Access Liaison (PAL) – Active to help protect patients’ ongoing access to infusion care. The role monitors active patients’ insurance eligibility and authorization status to prevent coverage changes or expired authorizations from interrupting therapy. It provides patients and care teams with clear, proactive communication and accurate documentation, and collaborates with reimbursement, nursing coordination, pharmacy operations, data entry, and field teams to keep cases moving forward. The position is remote, with a Monday–Friday schedule of 8:30 AM–5:00 PM CST or EST. Compensation is $23.00–$30.00 per hour, based on experience. Travel of up to 5% may be required. The role operates in a fast-paced environment and requires prioritizing competing demands, managing multiple tasks, and seeking guidance when appropriate. Employees are expected to complete annual legal and ethical compliance training, follow LUX Infusion’s compliance policies and procedures, and support the organization’s mission and values through integrity, dedication, compassion, collaboration, quality, accountability, and continuous improvement. The position may also involve assisting or coordinating assistance to ensure people with disabilities can access LUX Infusion’s services.

Requirements

1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies.
Experience delivering high-quality customer service to patients and healthcare providers.
Familiarity with electronic health records or pharmacy patient management systems.
Proficiency in medical or pharmacy terminology.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
High school diploma or equivalent.
Willingness to travel up to 5% as needed.

Nice To Haves

Bachelor’s degree.
Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments.
General understanding of insurance benefits, payer requirements, and verification processes.
Familiarity with infusion therapy workflows and patient needs.

Responsibilities

Monitor monthly insurance eligibility and authorization status for assigned active patients.
Review CareTend queues and ensure authorizations are current and on file before service delivery.
Identify coverage changes and work with patients, sales teams, and physicians to obtain updated insurance or clinical documentation.
Notify Reimbursement Specialists when new benefits verification or prior authorizations are required.
Serve as the primary point of contact for patients, providers, and field partners, answering benefits and authorization questions.
Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams to keep cases moving forward.
Communicate potential delays proactively to downstream teams.
Accurately document patient, provider, and internal communications in systems of record.
Track referral status, volume, and workload metrics to organize daily activities and meet service goals.
Support PAL-Pending duties as needed to ensure intake coverage and continuity.
Participate annually in required legal and ethical compliance training and adhere to LUX Infusion compliance policies, procedures, and standards.
Support the organization’s mission, vision, and values through integrity, dedication, compassion, collaboration, quality, accountability, and continuous improvement.
Assist directly or coordinate appropriate assistance to support access to LUX Infusion services for individuals with disabilities, as needed.