Patient Access Liaison

Grifols•Missouri, IA

14h•Remote

About The Position

The Patient Access Liaison (PAL) minimizes access and reimbursement barriers for patients and providers seeking Prolastin-C. The role executes the market access reimbursement plan across an assigned multistate territory, working with physicians, office staff, institutional customers, healthcare professionals, and internal and external partners. Partners include Market Access, Sales, and specialty pharmacy and Hub teams. The PAL supports accounts in resolving reimbursement issues and serves as a subject matter expert on payer and reimbursement matters, patient services, and pharmacy processes and requirements, with a deep working knowledge of public and private payer policies affecting Prolastin-C coverage and access. The territory covers multiple states in the North Central or South Central region. Remote candidates must live near a major airport in one of the listed states: North Central—North Dakota, South Dakota, Nebraska, Minnesota, Wisconsin, Iowa, or Missouri; South Central—Texas, Louisiana, Arkansas, or Mississippi. Travel of more than 50% is required. The estimated annual pay range is $110,000–$130,000, and the position is eligible to participate in up to 8% of the company bonus pool. Grifols describes opportunities for professional growth and career progression.

Requirements

Extensive knowledge of medication access channels.
Strong functional knowledge of specialty pharmacy, health insurance, and benefits.
Demonstrated expert understanding of insurance eligibility and benefit verification, prior authorizations, reimbursement coverage, appealing insurance denials, financial assistance, copay support, and free-product programs.
Ability to work independently and collaboratively in a cross-functional environment.
Ability to travel and cover a large multistate territory; more than 50% travel is required.
At least 2 years of experience in rare disease, specialty pharmacy, pharmaceutical, and/or biopharmaceutical work.
1–2 years of experience calling on field-based customers and a demonstrated ability to build strong relationships with healthcare professionals.
A bachelor's degree (BA/BS) is required; directly related experience, education, and/or competencies may be considered as an alternative to stated requirements.

Nice To Haves

Advanced degree or PharmD preferred.

Responsibilities

Educate prescriber office personnel proactively about the Prolastin Direct program and processes through in-person and virtual interactions to facilitate patient access.
Champion and manage appropriate use of patient support services and reimbursement programs in compliance with legal and regulatory requirements.
Serve as the subject matter expert in the assigned geography on reimbursement and access across patient support offerings, and collaborate with the payer team to understand payer policies and facilitate access.
Help providers understand prior authorization requirements, appeals processes, clinical criteria, electronic submission options, letters of medical necessity, appeals, step edits, formulary exception requests, coverage issues, and documentation requirements.
Increase awareness and understanding of patient support offerings and specialty pharmacy processes, ensuring these solutions are optimized for the patient journey and a strong patient and provider experience.
Address patient-specific issues reactively and provide resolution across the geography.
Collaborate with Hub and specialty pharmacy account management teams to resolve customer-related issues.
Build productive, professional relationships with customers in targeted accounts to address market access issues.
Travel across and cover a large multistate territory.