Patient Access Liaison - Remote

GRIFOLS, S.A.•Home Office, UT

2d•$110,000 - $130,000•Remote

About The Position

Grifols is seeking a Patient Access Liaison (PAL) to minimize access and reimbursement barriers for patients and providers seeking Prolastin-C. The PAL executes the market access reimbursement plan across an assigned multistate territory, working with physicians, office staff, institutional customers, healthcare professionals, Market Access, Sales, and specialty pharmacy and Hub partners. The role requires in-depth knowledge of public and private payer policies related to Prolastin-C coverage and access, and serves as a subject matter expert on reimbursement, patient services, and pharmacy processes and requirements. This is a remote role for candidates located near a major airport in the North Central states of North Dakota, South Dakota, Nebraska, Minnesota, Wisconsin, Iowa, or Missouri, or the South Central states of Texas, Louisiana, Arkansas, or Mississippi. Travel of more than 50% is required to cover the large multistate territory.

Requirements

Extensive knowledge of medication access channels.
Strong functional knowledge of specialty pharmacy, health insurance, and benefits.
Expert understanding of insurance eligibility and benefit verification, prior authorization, reimbursement coverage, appeals of insurance denials, financial assistance, copay support, and free product programs.
Ability to work independently and collaboratively in a cross-functional environment.
Ability to travel and cover a large multistate territory; more than 50% travel is required.
Two years of experience in rare disease, specialty pharmacy, pharmaceutical, and/or biopharmaceutical settings.
One to two years of experience calling on field-based customers and a demonstrated ability to build strong relationships with healthcare professionals.

Nice To Haves

Advanced degree or PharmD preferred.

Responsibilities

Educate prescriber office personnel on the Prolastin Direct program and processes through in-person and virtual interactions to facilitate patient access.
Champion and manage appropriate use of patient support services and reimbursement programs in compliance with legal and regulatory requirements.
Serve as the geographic subject matter expert on reimbursement and access across patient support offerings.
Collaborate with the payer team to understand payer policies and facilitate patient access.
Help providers understand prior authorization requirements, appeals processes, clinical criteria, electronic submission options, Letters of Medical Necessity, step edits, formulary exception requests, coverage issues, and documentation requirements.
Increase awareness and understanding of patient support offerings and specialty pharmacy processes, and ensure these solutions support the patient journey and provide a strong patient and provider experience.
Address patient-specific issues and resolve them across the assigned geography.
Collaborate with the Hub and specialty pharmacy account management team to resolve customer-related issues.
Build productive, professional relationships with customers in targeted accounts to address market access issues.