Patient Access Liaison

Westchester Medical Center•Valhalla, NY

1d•Onsite

About The Position

The purpose of the position is the collection of patient demographics and insurance information by registering the patient for medical treatment. This role involves creating a positive first impression, demonstrating professional telephone etiquette, interviewing patients for various services, performing accurate data entry, notifying insurance companies, handling registration forms, obtaining signatures, ensuring data quality, and performing point-of-service collections. The liaison must identify and register patients of all age groups, direct them to appropriate areas, complete assigned training, and work through queues to assist with billing. They will also offer support to colleagues and perform other duties as required. Maintaining a quiet, calm, and clean professional office environment is essential.

Requirements

Minimum of 3 months Healthcare experience, preferred.
Knowledge of medical terminology, preferred.
Medical insurance experience, preferred.
Knowledge of hospital operations and procedures; knowledge of interviewing techniques required to elicit specific information.
Ability to complete various forms and other documents used in the hospital admitting process with a high degree of accuracy and attention to detail.
Knowledge of Cerner Millennium is a plus.
High School diploma or GED, required.
Bachelors, preferred.
Must adhere to HIPAA rules and regulations as it relates to patient privacy and confidentiality, must be reliable and maintain professional attire and demeanor.
Knowledge of medical insurances (Medicare, Commercial, HMO’s, PPO’s, etc.); EMTALA regulations, hospital billing and collection processes.
Microsoft office products such as Excel, Word, PowerPoint, and Outlook.
Document imaging systems and vendor management.
Have knowledge of concepts, practices of hospital operations and procedures.
Possess interviewing and communication skills.
Must be comfortable with data entry utilizing multiple patient access programs and software.
Must be able to multi-task and work effectively in a fast paced environment prioritizing and completing tasks in a timely manner.
Problem solving skills and attention to detail to assess and resolve conflict in a timely manner.
Proficient in oral and written communication.
Handle difficult situations while exhibiting professionalism and compassion.
Communicates cooperatively and constructively with patients, area supervisors, families, co-workers, administration, other clinical departments, providers, community agencies, referral sources, and other health team members.

Nice To Haves

Minimum of 3 months Healthcare experience
Knowledge of medical terminology
Medical insurance experience
Bachelors degree

Responsibilities

Create a positive first impression while greeting patients when they present for registration.
Demonstrate professional telephone etiquette when answering internal and external calls.
Interview the patient/patient representative for Direct Admissions, Outpatient services, Ambulatory surgery, Minor surgery and/or procedures performed in all ancillary departments and direct patients to appropriate departments.
Perform correct and accurate data entry of patient demographic information and medical insurance.
Notify insurance companies of Inpatient Admissions/Outpatient services at the hospital.
Handle the printing and distribution of Admission/Registration forms, face sheets, labels and NY state and Federally mandated forms to patients or nursing unit as appropriate.
Obtain and witness signatures for insurance assignments and guarantor statements.
Perform timely data entry and changes to patient information when required.
Perform quality assurance – reviewing registration data for accuracy and satisfying delinquent data.
Ensure receipt of documentation if expired patients communicate between funeral homes, physician office, nursing units and organ bank.
Perform Point of Service collections for expected out-of-pocket and patient responsibility expenses.
Maintain a quiet, calm and clean professional office environment.
Identify and register all patients of all age groups: newborns, pediatrics, adolescents, adults and geriatrics.
Direct and/or escort patient to areas for their services.
Complete all on-line courses as assigned by the Health System and attend department trainings.
Complete work queues/lists to assist patient accounting department on prompt and accurate billing.
Offer departmental assistance and informative support to current and newly hired colleagues.
Perform other duties as required.