Patient Access Liaison I - (FT, Nights)

Northwell Health•Poughkeepsie, NY

1d•Onsite

About The Position

The Patient Access Liaison I facilitates patient flow through the health system from scheduling through registration check-in, providing a coordinated, “one touch” registration and scheduling experience. The role obtains demographic and financial information to accurately identify patients and determine appropriate payment sources. Duties include registration, insurance eligibility verification, patient liability collection, scheduling, admitting, and providing service estimates when appropriate. The liaison also receives and processes patient financial liability payments. This is a full-time overnight position at Vassar Brothers Medical Center, scheduled Tuesday through Friday from 10:00 p.m. to 8:30 a.m. The schedule includes one summer holiday and one winter holiday. Working hours may include weekends, evenings, overnights, and holidays.

Requirements

High school diploma and at least two years of job-related experience, or an associate degree with six months of job-related experience.
Basic knowledge of Microsoft Word and Microsoft Excel.
Customer service and organizational skills.
Minimum of one year of job-related experience is preferred.

Nice To Haves

Associate degree with six months of job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
At least one year of job-related experience.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status.
Acknowledge and assist patients with special needs while respecting confidentiality.
Respond to telephone calls according to customer service standards and provide requested information. When assigned to scheduling, use best practices and workflow improvements to help reduce abandoned calls, call length, and average speed to answer.
Search for and select patients accurately in the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index and ensure accurate identification.
Establish and schedule appointments accurately according to designated scheduling-system and clinical EMR protocols; contact patients when needed to obtain information or confirm appointments.
Perform registration functions and enter complete, accurate demographic and financial information to support payment for services.
Verify insurance eligibility and meet payor requirements, including initiating online eligibility transactions and contacting payors for billing information, authorization, and service scripts when appropriate.
Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
Enter testing orders in the appropriate system when necessary, applying knowledge of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents and notifications.
Remain compliant with, current on, and knowledgeable about department policies and procedures.
Fulfill position-related compliance responsibilities, including HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.