Patient Access Rep-1

Franciscan Alliance•Michigan City, IN

2d•Onsite

About The Position

The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. It collects demographic and financial information needed to generate medical records, provides patients or their representatives with required information, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. The representative interviews patients and families to obtain registration information and enters accurate demographic, insurance, billing, and clinical data without duplicating existing medical records. The role identifies patient liabilities, obtains pre-service payments, counsels patients about payer financial waivers, processes copayments, and completes computer and telephone preregistrations. The position is full-time on an evening shift, generally 2:30 p.m. to 11:00 p.m., with training on day shift before transitioning to evenings. Work coverage includes the Michigan City and Chesterton campuses.

Requirements

High school diploma/GED or professional, vocational, or trade training.
Ability to work rotating weekends and holidays.
Ability to train on day shift and transition to evening shift.
Ability to cover the Michigan City, Indiana, and Chesterton, Indiana, campuses.
Travel is never or rarely required.

Responsibilities

Interview patients and families to obtain registration and preregistration information.
Enter accurate patient demographic information, including name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Collect demographic and financial information needed to generate medical records.
Distribute information to patients or their representatives as required by federal and state guidelines.
Ensure patient information meets quality and regulatory standards, including HIPAA guidelines.
Identify patient liabilities, obtain pre-service payments, counsel patients on payer financial waivers, and collect copayments.
Follow copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Discuss copayments, prepayments, and outstanding balances compassionately with patients.