PRN Patient Access Rep 1

Advocate Health•Chicago, IL

1d•$21 - $31

About The Position

The Patient Access Rep 1 creates accurate initial electronic health records, preventing duplicate records and supporting patient safety and billing accuracy. The role registers patients, verifies demographic, guarantor, and insurance information, discusses and collects patient financial responsibilities, and maintains confidentiality in accordance with HIPAA. The representative understands insurance plans and organizational contracts, explains financial obligations, and refers patients to Financial Advocates when appropriate. The position enforces applicable organizational and government requirements, obtains required patient or guarantor signatures, and may schedule appointments and coordinate cancellations, rescheduling, wait lists, and recalls. It provides patients with accurate instructions about preparation, arrival, check-in, and facility directions. The representative creates a welcoming experience, responds to routine requests, handles telephone calls, and helps coordinate needs such as transportation, wheelchairs, directions, and interpreter services. The role also monitors and processes assigned electronic health record work queues. This is a per diem, part-time position with no benefits eligibility and zero guaranteed hours per week. The available operating hours are Monday through Friday, 5 a.m. to 7 p.m., and Saturday and Sunday, 6:30 a.m. to 3 p.m. The position works in an office environment with significant patient and public contact and may involve exposure to ill or contagious patients. Travel may be required. The role requires frequent transitions between sitting and standing, mobility throughout the workday, lifting and pushing/pulling as described, and responding to patient medical status and emergencies in clerical areas.

Requirements

High school graduate.
No prior experience required.
Demonstrate Advocate Health’s purpose, values, and behaviors.
Ability to work independently, set and meet deadlines, multitask, prioritize, and handle a large workload with interruptions in a fast-paced, high-stress environment without direct supervision.
Strong attention to detail and accuracy.
Excellent customer service and service recovery skills.
Independent thinking, problem-solving, and judgment to triage issues and concerns.
Excellent written and verbal communication and interpersonal skills, including the ability to communicate professionally with patients, visitors, staff, and physicians.
Ability to educate patients about insurance coverage and discuss services that may not be covered by their health plan.
Strong computer skills and technical proficiency with insurance verification and eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology.
Understanding of basic medical and insurance terminology and abbreviations used in patient scheduling and registration.
Knowledge of HIPAA and applicable state and federal rules and regulations, and ability to handle sensitive and confidential information according to internal policies.
General understanding of Medicare, Medicaid, managed care, and commercial insurance; ability to explain Medicare, HIPAA, and EMTALA rules and comply with updates to insurance pre-certification requirements.
Excellent organizational skills and ability to act as a resource to other staff.
Ability to travel if required and be exposed to weather and road conditions.
Ability to transition frequently between sitting and standing, sit and stand for extended periods, and remain physically mobile throughout the workday.
Ability to frequently lift up to 10 pounds and occasionally lift 20 pounds or more, and push or pull up to 50 pounds with assistance.
Ability to use vision, hearing, touch, clear speech, and fine motor skills for keyboard data entry.
Ability to work a flexible schedule at times to meet departmental needs.

Nice To Haves

Experience with insurance verification or eligibility tools, EPIC electronic medical record, patient liability estimation tools, email, Microsoft Office, internet, and phone technology.
CPR certification may be required depending on service location.
Notary training or licensure may be required depending on service line or facility.

Responsibilities

Create accurate initial electronic health records and prevent duplicate medical records.
Check in and register patients; obtain and verify demographic, guarantor, and insurance information.
Discuss and collect copayments and other out-of-pocket patient responsibilities while maintaining confidentiality of personal, financial, and medical information.
Recognize insurance plans, explain financial obligations, identify when a statement of financial responsibility is needed, and refer patients to Financial Advocates when appropriate.
Enforce applicable rules, forms, and questions required for compliance, and obtain patient or guarantor signatures as required.
Schedule appointments as needed and coordinate cancellations, rescheduling, wait-list requests, and recall requests.
Provide accurate information about test preparation, arrival times, medication and food or beverage guidelines, check-in procedures, and facility directions.
Greet patients and visitors, respond to routine information requests, answer and screen telephone calls, and take messages.
Assist patients with transportation needs, directions, wheelchair access, and interpreter services, among other needs.
Monitor and work assigned electronic health record work queues according to approved departmental processes.
Interact with physicians and their staff to resolve issues related to patient care.
Collect and manage payments, including cash, and follow cash-handling security procedures.
Respond quickly to patient medical status and emergency situations in clerical areas.
Escort patients to nursing units or outpatient departments as necessary.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits, subject to eligibility.
Flexible Spending Accounts for eligible health care and dependent care expenses, subject to eligibility.
Adoption assistance and paid parental leave, subject to eligibility.
Defined contribution retirement plans with employer match and other financial wellness programs, subject to eligibility.
Educational Assistance Program, subject to eligibility.
Premium pay, such as shift or on-call pay, based on teammate status and position.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.