Patient Access Rep-1

Franciscan Alliance, Inc.•Michigan City, IN

1d•Onsite

About The Position

The Patient Access Rep I performs preregistration and registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. It collects demographic and financial information needed to generate medical records, distributes required information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. This is a full-time evening-shift position from 2:30 p.m. to 11:00 p.m. The employee must be able to train on day shift, transition to evening shift, work rotating weekends and holidays, and cover the Michigan City and Chesterton campuses. Travel is never or rarely required.

Requirements

High school diploma/GED or professional, vocational, or trade training.
Ability to work rotating weekends and holidays.
Ability to train during the day shift and transition to the evening shift.
Ability to cover the Michigan City and Chesterton campuses.
Ability to compassionately discuss copayments, prepayments, and outstanding balances with patients.

Responsibilities

Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, without duplicating an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities, obtain pre-service payments, counsel patients on payer financial waivers, and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality and regulatory standards, including HIPAA guidelines.