Senior Capital Projects Property Liaison

City of New York • Queens, NY

3d

About The Position

The Senior Capital Projects Property Liaison works within NYCHA’s Strategic Partnerships department in the Office of the Chief Asset & Capital Management Officer. The role advances consistent, high-quality resident engagement on capital projects across NYCHA’s portfolio, with elevated responsibility for engagement on complex projects. The liaison promotes transparency, facilitates feedback between residents and Asset & Capital Management, and fosters resident support for ongoing projects. The position reports to a Capital Projects Borough Liaison and also directly supports the Director of Strategic Partnerships with team operations, analysis, and administrative work. The role serves as a resource and informal mentor to junior Property Liaison staff and requires sound judgment, initiative, and independent work in a dynamic, fast-paced environment.

The liaison plans and facilitates meetings and engagement sessions; communicates project updates through appropriate channels; develops accessible written, visual, and video materials; visits construction sites and developments; and ensures timely follow-up with residents. The role maintains outreach and feedback records, quality-assures vendor engagement and public-facing construction posters, and supports consistent engagement practices across the portfolio.

For complex programs, particularly those requiring in-unit access, the liaison leads or oversees engagement planning from program inception through delivery and asset handover. The liaison adapts engagement frameworks, incorporates lessons learned, and serves as a primary contact for resident leadership at high-priority developments. The role also prepares materials and reports for the Director, tracks engagement and performance metrics, and helps identify and escalate emerging issues, risks, and opportunities.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties described.

Responsibilities

• Plan and facilitate public meetings, workshops, and engagement sessions between resident associations, residents, and project teams at key project milestones.
• Lead structured discussions with large groups and individual stakeholders.
• Communicate critical project information, including scope or timeline changes and apartment surveys, through meetings, resident leaders, tenant associations, email lists, public postings, robocalls, tabling, and other available channels.
• Develop print, digital, and video communication materials that explain complex technical content to non-technical audiences.
• Visit construction sites and developments across multiple boroughs, maintain a holistic view of portfolio projects, and ensure timely resident follow-up.
• Manage quality control for public-facing construction posters containing accessible project information and visuals.
• Maintain accurate quantitative and qualitative records of outreach, resident feedback, meeting attendance, stakeholder touchpoints, and signoffs in systems such as e-Builder and SharePoint.
• Oversee and quality-assure resident engagement conducted by capital project vendors to ensure alignment with NYCHA standards and engagement plans.
• Guide and support Property Liaison staff to build team capacity and maintain consistent engagement quality.
• Lead or oversee resident engagement plans for complex capital programs and initiatives, particularly those requiring in-unit access, from inception through project delivery and asset handover.
• Apply and adapt engagement frameworks for new programs and promote consistent, high-quality engagement across the team and portfolio.
• Identify lessons learned from completed engagement efforts and incorporate them into program frameworks and team practices.
• Serve as the primary point of contact for resident leadership on complex capital projects at high-priority developments; hold regular check-ins, survey capital priorities, share project information, and gather feedback.
• Support the Director of Strategic Partnerships on strategic priorities by preparing materials, talking points, status reports, and correspondence.
• Track and synthesize engagement data and program performance metrics, using dashboards to identify areas for improvement for the Director and senior leadership.
• Help the Director identify and escalate emerging issues, risks, and opportunities related to resident relationships and program implementation.
• Perform other administrative duties as assigned by the Director of Strategic Partnerships.

Benefits

• Choice of medical coverage plans.
• Deferred compensation plans.
• Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior