Senior Capital Projects Property Liaison

City of New York•New York, NY

5d•$90,000 - $92,000

About The Position

The Strategic Partnerships department within NYCHA’s Office of the Chief Asset & Capital Management Officer seeks a Senior Capital Projects Property Liaison to advance high-quality, consistent resident engagement on capital projects throughout NYCHA’s portfolio. Reporting to a Capital Projects Borough Liaison, the Senior Property Liaison manages engagement for complex projects, promotes transparency, facilitates feedback between residents and Asset & Capital Management, and fosters resident support for ongoing work. The role also supports the Director of Strategic Partnerships with team operations, administrative work, and analysis for decision-making. The Senior Property Liaison brings expertise in community engagement, stakeholder management, and communications, and serves as a resource and informal mentor to junior Property Liaison staff. This highly visible role requires sound judgment, initiative, and the ability to work independently in a dynamic, fast-paced environment. Responsibilities include planning and facilitating public meetings and engagement sessions; communicating project updates to residents; creating accessible visual and written materials; visiting construction sites across multiple boroughs; tracking outreach and feedback; quality-assuring engagement conducted by capital project vendors; and supporting consistent engagement quality across the team. The role also leads engagement planning for complex programs, especially those requiring in-unit access, and supports the Director through preparation of materials and reports, analysis of performance data, and escalation of emerging issues. NYCHA provides a choice of medical coverage plans, deferred compensation plans, and a defined pension benefit plan through the New York City Employees’ Retirement System. NYCHA residents are encouraged to apply.

Requirements

Meet one of the stated minimum qualification paths: a bachelor's degree and two years of related community work or community-centered activities; high school graduation or equivalent and six years of related experience; or equivalent education and/or experience. Candidates using the equivalency path must have at least one year of related experience.
Demonstrated expertise in community engagement, stakeholder management, and communications.
Ability to exercise exceptional judgment and initiative and to work independently in a dynamic, fast-paced environment.

Responsibilities

Plan and facilitate public meetings, workshops, and engagement sessions between residents, resident associations, and project teams at key project milestones.
Lead structured discussions with large groups and individual stakeholders.
Communicate critical project information, including changes in scope or timelines and apartment surveys, using available channels such as meetings, email lists, public postings, robocalls, and tabling.
Develop print, digital, and video materials that translate complex technical content for non-technical audiences.
Stay informed about portfolio work through regular visits to construction sites and developments across multiple boroughs, and ensure timely follow-up with residents.
Manage quality control for public-facing construction posters and their project information and visuals.
Maintain accurate quantitative and qualitative records of outreach, resident feedback, attendance, stakeholder touchpoints, and signoffs in systems such as e-Builder and SharePoint.
Oversee and quality-assure resident engagement by capital project vendors for alignment with NYCHA standards and engagement plans.
Guide and support Property Liaison staff to build team capacity and consistent engagement quality.
Lead or oversee resident engagement plans for complex capital programs and initiatives, particularly those requiring in-unit access, from program inception through project delivery and asset handover.
Apply and adapt established engagement frameworks for new programs, and incorporate lessons learned into frameworks and team practices.
Serve as primary point of contact for resident leadership on complex projects at high-priority developments; hold regular check-ins, survey capital priorities, communicate planned and ongoing construction, and receive resident feedback.
Support the Director of Strategic Partnerships by preparing materials, talking points, status reports, and correspondence related to engagement and program delivery.
Track and synthesize engagement data and program performance metrics, using dashboards to identify areas for improvement for the Director and senior leadership.
Help the Director identify and escalate emerging issues, risks, or opportunities related to resident relationships and program implementation.
Perform other administrative duties assigned by the Director of Strategic Partnerships.