Legislative Liaison / Agency Ombudsman

Arizona Department of Administration•Phoenix, WA

4d•Hybrid

About The Position

The Arizona Registrar of Contractors (ROC) licenses and regulates the state’s construction industry, issues licenses to construction businesses, investigates complaints against licensed contractors, and addresses allegations of unlicensed contracting activity. The ROC is seeking a Legislative Liaison / Agency Ombudsman to help carry out its mission of serving and protecting Arizona citizens. The position works closely with the Director and Assistant Director to coordinate and advocate with elected officials on issues affecting the ROC. It also serves as the agency’s designated ombudsman, coordinating with the Arizona Ombudsman–Citizens Aide to resolve complaints about agency operations. The role monitors legislation and policy developments, supports the agency’s participation in legislative matters, reviews complaints and agency practices, and contributes to outreach and special projects. The position is based at 1700 W. Washington Street, Suite 105, Phoenix, Arizona. It will initially be in-office; a hybrid schedule may be available at the discretion of the ROC Director. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Salary is $85,000. The closing date is November 15, 2026.

Requirements

Submit to a criminal history investigation before employment.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for all newly hired State employees.

Nice To Haves

Education or experience in political science, public policy, and the legislative environment.
Experience interpreting and applying statutes, rules, policies, and procedures.
Experience with public speaking.
Strong written and oral communication skills.
An excellent work ethic.
A friendly and approachable disposition.
Ability to collaborate across all levels of the agency and build productive relationships with external stakeholders.
Experience providing public information and education.
Strong analytical, conflict-resolution, and problem-solving skills to mediate disputes and navigate complex legislative processes.

Responsibilities

Monitor, analyze, and track proposed legislation, statutory changes, and policy developments affecting agency operations.
Communicate and meet with the Governor’s Office and members of the Legislature regarding proposals and bills that affect the agency.
Assist the ROC Director in representing the agency at legislative committee hearings.
Coordinate with the ROC Legal Department to draft amendments and rules for legislators, legislative staff, the Governor’s Regulatory Review Council, and the administration.
Research and provide input on agency policy, compile historical data as needed, and coordinate messaging with ROC leadership.
Receive and review ombudsman complaints concerning the ROC.
Coordinate with ROC leadership to conduct internal reviews and draft official responses to complaints.
Analyze agency operations, policies, and procedures to identify systemic issues and recommend improvements.
Maintain records and prepare periodic reports on complaint trends, legislative updates, and resolution outcomes.
Support the ROC outreach team by participating in public events and drafting public communications.
Complete special projects, including gathering input from licensed contractors, preparing complex reports for the Legislature, and executing major strategic initiatives.
May work directly with the media and the Governor’s Office on public information and outreach.