LEGISLATIVE LIAISON / AGENCY OMBUDSMAN

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Arizona Registrar of Contractors (ROC) licenses and regulates Arizona’s construction industry. It issues licenses to construction businesses, investigates complaints against licensed contractors, and addresses allegations of unlicensed contracting activity. The ROC’s mission is to protect the health, safety, and welfare of the public and serve Arizona citizens. The Legislative Liaison / Agency Ombudsman works closely with the Director and Assistant Director to coordinate and advocate with elected officials on issues affecting the ROC. The position also serves as the designated agency ombudsman, coordinating with the Arizona Ombudsman–Citizens Aide to resolve complaints regarding agency operations. The position is based initially in the ROC’s Phoenix office and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. A hybrid work schedule may be available at the discretion of the ROC Director.

Requirements

Education or experience in political science, public policy, and the legislative environment.
Experience interpreting and applying statutes, rules, policies, and procedures.
Experience with public speaking.
Strong written and oral communication skills.
Excellent work ethic.
Friendly and approachable disposition.
Ability to collaborate across all levels of the agency and build productive relationships with external stakeholders.
Experience providing public information and education.
Strong analytical, conflict-resolution, and problem-solving skills to mediate disputes and navigate complex legislative processes.
Submit to a criminal history investigation.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.

Responsibilities

Monitor, analyze, and track proposed legislation, statutory changes, and policy developments affecting agency operations.
Communicate and meet with the Governor’s Office and members of the Legislature regarding proposals and bills that impact the agency.
Assist the ROC Director in representing the agency at legislative committee hearings.
Coordinate with the ROC Legal Department to draft amendments and rules for legislators, legislative staff, the Governor’s Regulatory Review Council, and the administration.
Research and provide input on agency policy, compile historical data as needed, and coordinate messaging with ROC leadership.
Receive and review ombudsman complaints pertaining to the ROC.
Coordinate with ROC leadership on internal reviews and draft official responses to complaints.
Analyze agency operations, policies, and procedures to identify systemic issues and recommend improvements.
Maintain records and prepare periodic reports on complaint trends, legislative updates, and resolution outcomes.
Support the ROC outreach team by participating in public events and drafting public communications.
Complete special projects, including gathering input from licensed contractors, preparing complex reports for the Legislature, and executing major strategic initiatives.
Work directly with the media and the Governor’s Office on public information and outreach as needed.