Member Liaison

Simple Staffing•Orlando, FL

3d•Hybrid

About The Position

Simple Staffing is hiring on behalf of Healthcare Financial, Inc. for a Member Liaison to manage pending Social Security applications and help members move their cases toward successful approval. The position serves as a point of contact between members and government agencies, providing outreach, follow-up, advocacy, and guidance through the application process. The work directly supports low-income and disabled individuals seeking access to benefits and services. The role is full-time, Monday through Friday, 40 hours per week, with a 12 p.m.–8 p.m. shift. Remote or hybrid work options are available, and employees must work within the contiguous United States. Compensation is $42,000–$45,000 annually. The employer describes a collaborative, inclusive team environment with opportunities for professional growth and advancement.

Requirements

Associate degree in a related field, or an equivalent combination of education and experience.
At least 1 year of customer service or call center experience; healthcare experience is preferred.
Strong written and verbal communication skills, including active listening.
Proficiency with Microsoft Office, data entry, and CRM or database systems.
Strong organizational skills and attention to detail.
Ability to handle a high volume of outreach calls and manage multiple priorities.
Emotional maturity and ability to interact with a vulnerable population.
Willingness to work the 12 p.m.–8 p.m. shift and contribute to a team-driven environment.
Ability to work within the contiguous United States.

Nice To Haves

Familiarity with medical terminology and health insurance.
Bilingual ability; applicants speaking English and Spanish, Portuguese, Vietnamese, Chinese, or Russian are highly encouraged to apply.

Responsibilities

Manage and monitor a caseload of pending Social Security applications daily.
Contact members and government agencies by phone and letter to obtain required information and documentation.
Follow up with agencies for case status updates and advocate for expedited decisions.
Prioritize tasks using reports and queries to meet performance benchmarks.
Escalate complex or aging cases and recommend solutions.
Educate and counsel members about the Social Security application process while providing excellent customer service.
Maintain accurate demographic and case information in a proprietary database.
Prepare documentation for appeals when applications are denied.
Assist with team training, cross-training, and continuous improvement initiatives.
Participate in departmental projects and committees as assigned.