Member Liaison

Simple Staffing•Quincy, MA

3d•$42,000 - $45,000

About The Position

Healthcare Financial, Inc. is seeking a Member Liaison to manage a caseload of pending Social Security applications and help collect the documentation and information needed to move cases toward approval. The role serves as a link between members and government agencies, providing timely follow-up, advocacy, and support so clients can access benefits. The position includes a 12–8 p.m. shift and is listed as 40 hours per week, Monday through Friday. Remote or hybrid work options are available, and the employee must be able to work within the contiguous United States.

Requirements

Associate degree in a related field or an equivalent combination of education and experience.
At least 1 year of customer service or call center experience; healthcare experience is preferred.
Strong written and verbal communication skills and active listening ability.
Proficiency with Microsoft Office, data entry, and CRM or database systems.
Strong organizational skills and attention to detail.
Ability to handle a high volume of outreach calls and manage multiple priorities.
Emotional maturity and ability to interact with a vulnerable population.
Willingness to work a 12–8 p.m. shift and contribute to a team-driven environment.
Ability to work within the contiguous United States.

Nice To Haves

Familiarity with medical terminology and health insurance.
Bilingual ability; applicants speaking English and Spanish, Portuguese, Vietnamese, Chinese, or Russian are encouraged to apply.

Responsibilities

Manage and monitor a daily caseload of pending Social Security applications.
Contact members and government agencies by phone and letter.
Follow up with agencies for status updates and advocate for expedited decisions.
Use reports and queries to prioritize work and meet performance benchmarks.
Escalate complex or aging cases and recommend solutions.
Educate and counsel members about the Social Security application process while providing customer service.
Maintain accurate demographic and case information in a proprietary database.
Prepare documentation for appeals when applications are denied.
Assist with team training, cross-training, and continuous improvement initiatives.
Participate in departmental projects and committees as assigned.