Member Liaison

Simple Staffing•Orlando, FL

3d•$42,000 - $45,000•Hybrid

About The Position

Simple Staffing is hiring on behalf of Healthcare Financial, Inc. for a Member Liaison. The role manages a caseload of pending Social Security applications and ensures required documentation and information are collected to move cases toward approval. The Member Liaison serves as a bridge between members and government agencies, providing customer service, timely follow-ups, and proactive problem-solving to help clients obtain benefits. This position offers remote or hybrid work options and is described as Monday through Friday, 40 hours per week. The posting also notes a willingness to work a 12 p.m.–8 p.m. shift and requires the ability to work within the contiguous United States. The salary range is $42,000–$45,000 annually.

Requirements

Associate degree in a related field or an equivalent combination of education and experience.
At least 1 year of customer service or call center experience, preferably in healthcare.
Strong written and verbal communication skills and active listening ability.
Proficiency in Microsoft Office, data entry, and CRM or database systems.
Exceptional organizational skills and attention to detail.
Ability to handle a high volume of outreach calls and manage multiple priorities.
Emotional maturity and ability to interact with a vulnerable population.
Willingness to work a 12 p.m.–8 p.m. shift and contribute to a team-driven environment.
Ability to work within the contiguous United States.
Remote work is Monday through Friday, 40 hours per week, where applicable.

Nice To Haves

Familiarity with medical terminology and health insurance.
Bilingual ability; English and Spanish, Portuguese, Vietnamese, Chinese, and Russian speakers are especially encouraged to apply.

Responsibilities

Manage and monitor a caseload of pending Social Security applications daily.
Contact members and government agencies by phone and letter.
Follow up with agencies for status updates and advocate for expedited decisions.
Prioritize tasks using reports and queries to meet performance benchmarks.
Escalate complex or aging cases and recommend solutions.
Educate and counsel members about the Social Security application process.
Maintain accurate demographic and case information in a proprietary database.
Prepare documentation for appeals when applications are denied.
Assist with team training, cross-training, and continuous improvement initiatives.
Participate in departmental projects and committees as assigned.